Jose Pablo Araya Leal
San Jose
Summary
Experienced System Administrator with 7 year background in Information Technology. Expert in Windows, iOS, Android and MacOS and PaaS and SaaS systems. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs. Self learner, looking to improve my skills in coding, debugging and auditing of front end and backend code. Hard believer of the automation procedures using platforms such as: Power Automate, PBI, SQL and Robotic Process Automation. Core management skills, in charge of different engineers and on-field technicians. Last point of escalation for difficult situations, prioritizing the customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Microsoft Infrastructure Engineer
Experian Worldwide
06.2024 - Current
- Part of the Global Desktop Engineering team as a System administrator and Vulnerability mitigation, detected, current and future vulnerabilities mitigation.
- Installed, tested and evaluated new systems, applications and patches.
- Troubleshot application errors and provided technical support to end-users.
- Provided guidance on best practices related to system administration procedures.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Conducted research on emerging technologies in support of system enhancement initiatives.
- Participated in design reviews, code inspections, test plan creation and execution.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Provided technical support for Mac OS X and iOS operating systems to customers.
- Developed and implemented compliance policies and procedures.
- Performed root cause analysis to identify underlying problems with existing systems and processes.
- Assisted with the development of new policies and procedures for daily operations.
- Collaborated with senior management to ensure successful implementation of projects.
- PaaS and SaaS for the administration of Windows, MacOS, iOS and Android devices using different platforms such: Microsoft Intune, AAD, AWS, JAMF PRO, Tanium.
- Using Service Now for the resolution of tickets, dashboard creations, internal request, packaging and release management of vulnerability mitigation deploying change request, browser extensions, task sequences and applications for specific group of users and devices based on Active Directory OUs, SQL reporting services and SCCM collections.
Leader Desktop Engineer
GFT Costa Rica-Experian
06.2020 - Current
- Part of the Local TI administration chain In charge of the Data Analyst and a Desktop Engineer Running the daily process to administrate the whole organization environment Using a variety of tools for the administration, SCCM, AAD, GPM server, RDP, RPC, Tanium, Azure, Microsoft Intune, Service Now, Jira, Salesforce
- In charge of a big portion of the organizational total of devices in Windows OS, MacOS, iOS and Android Micromanagement of the team
- Reporting services such as SQL, SCCM reporting platform, Intune and Azure reports, rapid7 Panaseer and Tanium SCCM log analysis, Group policy and Administrative templates usage
- In charge of mitigating the escalations for the team Packaging deployment over SCCM, including OS Image over PXE and Task sequence Compliance policies and reports for the organizational units Monitoring wave deployments
Subject Matter Expert / Technical Leader
Tek-Experts
12.2019 - 01.2023
- Initiated contact with vendors and built solid working relationships
- Collaborated with engineers in new product introduction phases to develop and verify design changes
- Performed work according to project schedules and high-quality standards
- Documented reported faults and bugs for referral to development staff's use in iterative updates
- Analyzed reporting issues to identify troubleshooting methods needed for quick remediation
- Performed root cause analysis of reported issues to decisively discern and enact corrections
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- In charge of around 15 to 20 different Engineers, reporting to their Managers weekly around their KPIs.
Massive Recruiter, HiFi Support Engineer
Sonos Sykes Costa Rica
12.2016 - 12.2019
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- General process of recruitment, psychometric test, and fulfillment Prepared a variety of different written communications, reports, and documents to ensure smooth operations
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys
- Sykes Customer service and technical support specialist Provided Tier 1 IT support to non-technical internal users through desk-side support services
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Submitted service tickets for equipment maintenance requests
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to the product.
- Tested and evaluated network systems to eliminate problems and make improvements.
- Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
Education
Some College (No Degree) - Computer Science
UNED
Bachelor's degree - undefined
Colegio Nacional Marco Tulio Salazar
12.2017
GED -
Universidad Fidelitas, Ingenieria En Sistemas
San Jose, Costa RicaSkills
- Customer Service
- Critical decision-making
- Quick learner
- Leader
- Problem solver
- Active listening
- Incident management
- System administration
Certification
- Expected in December 2023 Power Automate Linkedin Learning
- Expected in December 2023 MD-102 Endpoint administrator Microsoft Learning
- December 2022 SQL FUNDAMENTALS Technical Program Elev8 and YNV Academy
- December 2021 CCNA Module 2 Sykes Academy
- December 2020 Workforce Management Sykes Academy
- December 2019 It Essentials Sykes SWIT Academy
LINKEDIN PROFILE
https://www.linkedin.com/feed/?trk=guest_homepage-basic_google-one-tap-submit
Timeline
Lead Microsoft Infrastructure Engineer
Experian Worldwide
06.2024 - Current
Leader Desktop Engineer
GFT Costa Rica-Experian
06.2020 - Current
Subject Matter Expert / Technical Leader
Tek-Experts
12.2019 - 01.2023
Massive Recruiter, HiFi Support Engineer
Sonos Sykes Costa Rica
12.2016 - 12.2019
Bachelor's degree - undefined
Colegio Nacional Marco Tulio Salazar
Some College (No Degree) - Computer Science
UNED
GED -
Universidad Fidelitas, Ingenieria En Sistemas
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