Summary
Overview
Work History
Education
Courses
Timeline
GeneralManager

Jose Ruiz Zárate

IT Support Technician
Barva,Heredia

Summary

Professional Objective: Working in a company where I can perform in the best way all the skills acquired during my technical and university preparation, resulting in excellent performance and quality in my work.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Application Support Technician

Dole Tropical Products
Escazú, San José
01.2020 - Current
  • Giving Support for Dole Users Divisions (México, Guatemala, Honduras, Costa Rica, Colombia, Ecuador, and Perú) as an administrator of the programs used by Dole (Tranship) for the stand and fleet terminal management (FTMS)

Senior Technical Support

Dole Shared Services
Sabana, San José
06.2019 - 01.2020
  • Face-to-face and remote support to end-users solving problems just as much software (Lotus Notes, Cisco VPN, Citrix, Office 365, etc.) and hardware (telephone, equipment, printers, SmartLabel, Projectors, etc.), meeting support, maintenance, configuration, and installation of computer equipment, among others.

Desktop Support Technician

Dole Shared Services
Sabana, San José
10.2018 - 03.2019

Professional Practice

Education

Bachelor Degree in System Engineering - Information Technology

Universidad Nacional De Costa Rica
Heredia
02.2019 - Current

Técnico En Informática En Redes - IT Support Technician

Colegio Técnico Profesional De Heredia
Heredia
02.2016 - 12.2018

Courses

SQL Intermediate Course ICAI UNA (In Progress)
SQL Basic Course ICAI UNA
Idioma Internacional: English C1 (In progress).
Idioma Internacional: English B2 (Completed).
Escuela Centroamericana de informática e Idiomas (ESCADI): Basic English Course.
CCNA 4: Connecting Networks. Cisco Networking Academy.
CCNA 3: Scaling Networks. Cisco Networking Academy.

CCNA 2: Introduction to Networks. Cisco Networking Academy.
CCNA 1: Basic principles of routing and switching. Cisco Networking Academy.
Cybersecurity Essentials: Cisco Networking Academy.
IT Essentials: Cisco Networking Academy.
Basic Course Libre Office Calc
Basic Course Libre Office Impress
Basic Course Libre Office Writter

Timeline

Application Support Technician

Dole Tropical Products
01.2020 - Current

Senior Technical Support

Dole Shared Services
06.2019 - 01.2020

Bachelor Degree in System Engineering - Information Technology

Universidad Nacional De Costa Rica
02.2019 - Current

Desktop Support Technician

Dole Shared Services
10.2018 - 03.2019

Técnico En Informática En Redes - IT Support Technician

Colegio Técnico Profesional De Heredia
02.2016 - 12.2018
Jose Ruiz ZárateIT Support Technician