Jose Salgado
San Jose,Costa Rica
Summary
Dynamic Business Development Manager at Amazon Business with a proven track record in strategic partnerships and sales growth. Expert in data analysis and customer relationship management, driving B2B success through tailored strategies. Adept at cross-functional collaboration and project planning, consistently achieving targeted objectives and enhancing client satisfaction.
Overview
4
4
years of professional experience
Work History
Business Development Manager
Amazon Business
10.2023 - Current
- Develop and maintain strategic partnerships with sellers, providing tailored advice to improve business operations
- Advise sellers on business pricing, bulk purchasing options, and certification strategies to drive increased B2B sales
- Analyze sales data and market trends to identify opportunities for growth and help sellers increase their featured offers and overall business success on the platform
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Conducted competitive analysis to inform strategic decisions and positioning.
- Collaborated with cross-functional teams including marketing, operations, finance.
- Helped define project roles and responsibilities, deliverables and timelines by working closely with stakeholders.
Customer Success Manager
Tek Experts
03.2022 - 10.2023
- Onboarding: Led the onboarding process for new OpenText customers, ensuring a smooth transition and alignment with client expectations
- Renewal Management: Owned the renewal process, working closely with the client to secure contract renewals and foster long-term partnerships
- Lead Discovery: Identified new business opportunities and leads through deep engagement with OpenText customers, driving expansion efforts
- Risk Management: Proactively managed potential risks by identifying churn signals and implementing retention strategies to maintain customer satisfaction and loyalty
- Client Relationship Management: Served as the primary point of contact for OpenText, maintaining strong relationships and ensuring consistent communication to address customer needs
English Interpreter
Languange Line Solutions
San José
04.2023 - 11.2023
- Compiled background information on content and context of translations for intended audience.
- Developed a comprehensive understanding of the company's products, services and objectives.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Compiled technical, legal or medical terminology and information used in translations.
Customer Service Representative
CSS COPR
09.2022 - 03.2023
- Assist customers with inquiries related to mobile services, billing, and technical issues, providing clear and timely resolutions
- Help customers with account management tasks including setting up new services
Customer Service Representative
FOUNDEVER
03.2021 - 09.2021
- Efficiently handle and investigate customer claims, ensuring accurate documentation and prompt resolutions in line with company policies
- Provide empathetic and professional assistance to customers, addressing concerns, clarifying claim statuses, and offering solutions to issues that arise during the claims process
Education
Bachelor of Administration - Business Administration
Cedros
01.2022
Skills
- Customer relationship management
- Sales Strategy and Lead Generation
- Contract Renewals and Retention
- Risk Assessment and Mitigation
- Cross-functional Team Collaboration
- Data Analysis and Reporting
- CRM Management (Salesforce)
- Negotiation and Communication Skills
- Project Planning and Workflow Optimization
- KPI Tracking and Performance Reporting
- Dashboard Creation for Data-driven Decision-making
- Competitor analysis
- Strategic business planning
- Business analytics
Languages
- English, C1
- Spanish, Native
Phone
cell, +506 8636-9269
Languages
Spanish
First Language
English
Advanced (C1)
C1
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