Jose Daniel Cortes Guevara
Heredia
Summary
Agent in customer service
Valor Global
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner.
- Managed a high volume of incoming calls and emails, ensuring each customer received prompt and accurate assistance.
- Collaborated with team members to develop and implement customer service strategies aimed at improving overall satisfaction and retention rates.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement in service delivery.
Administration
La Plazita
- Coordinated office operations by managing schedules, coordinating meetings, and overseeing administrative tasks.
- Streamlined communication channels by implementing a new filing system and organizing digital documents for improved efficiency.
- Developed and maintained relationships with vendors, clients, and team members to ensure smooth operations and timely completion of projects.
- Conducted research, compiled data, and prepared reports to support decision-making processes and drive business growth.
Overview
6
6
years of professional experience
Work History
Travel
12.2021 - 02.2024
I moved to Chile, because my family lives there, and I was learning about wine and its production, in addition to working with my father in his wine company in different positions
Administrator
La Plazita
04.2019 - 09.2021
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Customer Service Representative
Valor Global Costa Rica
01.2018 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Administrative Studies - Business Administration And Management
Latina University
San Jose, Costa Rica11.2022
High School Diploma -
New Hope School
Heredia, Costa Rica12.2014
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Data Entry
- Customer Relations
- Attention to Detail
- Administrative Support
- Team Building and Leadership
- Decision-Making
- Customer Support
- Customer Satisfaction
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Travel
12.2021 - 02.2024
Administrator
La Plazita
04.2019 - 09.2021
Customer Service Representative
Valor Global Costa Rica
01.2018 - 02.2019
Bachelor of Administrative Studies - Business Administration And Management
Latina University
High School Diploma -
New Hope School
Similar Profiles
Maria UrsMaria Urs
Career Break for Child Care at NACareer Break for Child Care at NA
Anna KrutekAnna Krutek
Dolce Violin Ensemble at NADolce Violin Ensemble at NA
Megan SaucedoMegan Saucedo
Planned Career Break at NAPlanned Career Break at NA