Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jose Joaquin Araya Quiros

Summary

Experience as a Systems Analyst, Scrum Master, UAT Analyst, Digital Analyst and resolution specialist. Strong skills in Scrum, Process flows and improvements, UAT, Data Analysis, Documentation, Root Cause Analysis, and Issue escalation and resolution. High orientation towards quality results, great cross-functional teamwork abilities and focused on new challenges.

Overview

11
11
years of professional experience

Work History

Systems Analyst

Western Union
01.2024 - Current
  • Developed and implemented process improvement strategies, resulting in streamlined workflows and reduced redundancies and gaps.
  • Collaborated with cross-functional teams to design and document functional specifications for system solutions and provide production support once live.
  • Conducted system testing and validation to ensure compliance with business objectives and technical standards.
  • Diagrams to provide visualization of system flows were created when necessary.
  • To analyze the data and behavior of the current strategies, tools such as Snowflake, SQL and Power-BI are utilized to ensure the integrity of the same.
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Provided training and support to co-workers on new tools.

Digital analyst

Western Union
12.2015 - 07.2023
  • Critical thinking and complex analytical skills were utilized to triage multiple and single customer issues, issues faced by stakeholders and/or testers
  • UAT planning, testing and bug tracking were done for various implementations/products to the Western Union platforms for over 20 countries.
  • Meeting with stakeholders and various teams were made beforehand to understand the business requirements to ensure proper cross-function collaboration
  • Proper analysis were made to the Business Requirements in order to create accurate test cases, followed by the execution and documentation of the same
  • Whenever any bugs/defects were found, proper tracking and reporting would be made through JIRA and/or email where they were later on discussed in cross-team huddles/meetings to assign appropriate priority and for follow up to be provided
  • Proper documentation would also be maintained in Confluence for visibility on the progress of the execution of the project
  • Multiple analytical tools were also used to monitor proactively and efficiently the health of the websites and apps, as well as funnel conversion between pages, various KPIs and APIs. For example, Splunk Cloud, Amplitude, Adobe Analytics, Quantum Metric, Qualtrics, and whenever possible, areas of improvement were called out and followed-up upon.
  • Rigorous follow up to issues and cross-team/organization meetings and coordination between stakeholders and various engineering teams via Zoom, Outlook and Teams were constantly made

Digital Review Team Analyst

Western Union
09.2014 - 12.2015
  • Digital review team analyst in charge of analyzing various fraud patterns and applying the knowledge with reviewing online transactions made by customers, to thoroughly determine the validity of the same

Education

Student - IT Engineering

Universidad Castro Carazo
Puriscal
2026

Skills

  • Excellent communication skills
  • Highly collaborative
  • Thorough problem solver
  • Highly analytical
  • Technical understanding
  • Skilled at testing process and methodologies
  • Excellent at reporting and documenting
  • Strong test planning and execution skills

Accomplishments

  • I took ownership of a brand new product that needed UAT testing without any assistance and only with remote coordination alongside the stakeholders that were in another country, encountering, documenting and escalating several blocker issues that would have prevented the launch and proper functionality of the same.
  • Achieved faster and clearer workflows by creating multiple dashboards in JIRA cloud to provided automated visibility of the daily progress of implementations and deployments.
  • I played a key role in project implementations and post-launch follow up, providing business/system insights to various teams, while at the same time coordinating meetings for quick and effective resolutions to be accomplished, thus causing an important impact to timelines and end-user acceptance.
  • I created multiple automated alerts using Amplitude and Splunk to provide valuable insights to catch error spikes early in production that would have caused a 1k+ transactional impact, and coordinated the escalation efforts in the same.

Languages

English, Spanish
Native language
English
Proficient
C2
Spanish
Proficient
C2

Timeline

Systems Analyst

Western Union
01.2024 - Current

Digital analyst

Western Union
12.2015 - 07.2023

Digital Review Team Analyst

Western Union
09.2014 - 12.2015

Student - IT Engineering

Universidad Castro Carazo

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Jose Joaquin Araya Quiros