Summary
Overview
Work History
Education
Skills
USEFUL ABILITIES AND PRACTICAL KNOWLEDGE
Accomplishments
Timeline
Generic

Jose Luis Solano Rojas

Senior Talent Acquisition Specialist
San Jose

Summary

Dynamic talent acquisition specialist dedicated to optimizing hiring processes and securing ideal candidates for available job positions. Proven expertise in conducting impactful job interviews, phone screens, and using advanced sourcing techniques to attract and evaluate top talented candidates. Recognized for exceptional communication skills, strong time management, and administrative capabilities, ensuring a smooth recruitment experience. Committed to stablish great communications with candidates to achieve the companies success through great hiring processes.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Senior Accommodation Specialist and Senior Talent Acquisition Specialist

AUXIS
10.2023 - Current
  • Started as an accommodation specialist looking for employees that needed any special requirement for a specific accommodation starting from medical accommodations to religious accommodations. I was in charge to properly follow up and give the accommodation alternative to the employees that required time off on specific days related to a sickness or need to have some restrictions applied on their jobs and decided to start an accommodation. Directly managed large medical leave databases and medical information in order to maintain a proper workflow for this type of cases. Followed up on accommodations that involved following up with managers and store managers in Lowes company.
  • Secondly, was placed in the specialist recruitment role which handles hiring of specific roles in the Lowes company. I have been in charge of monitoring large databases that contains sensitive candidate’s information for specific roles. Checked daily the requisitions that are opened in order to maintain a correct candidate workflow and movement of the same requisitions. Also, started to review requisitions that are in locations hard to fill or in secluded areas that need special handling. Sourced all these requisitions to have them always filled and processing the hires. Also, was in charge to double check the candidates re eligibility profiles to re assure to the Hiring manager or team in charge to hire or not the person. Lastly, checked on possible aged requisitions to check why is it aged and address that concern to the management team.
  • Lastly, I have been in the lead of a bilingual hiring project which consists on hiring on requisitions that are in need of having bilingual candidates in their stores. I have conducted phone screens with more than 10 candidates per day to evaluate their soft and hard skills, bilingual profiles, eligibility for the position and availability to work in the applied requisition. These has ensured a perfect balance with the candidates that are hired and meet this bilingual criteria, made more than 20 hires on this project which is considered a great success.

US Case Manager for the Medical Disability and Leave Services (DLS Services) | Human Resources

Amazon
10.2018 - 01.2023
  • Started as a personal leave of absence case manager (PLOA) managing cases that were related to employees that were taking leave of absences for personal reasons in the US and Costa Rica that required time off out of work. Direct responsible of handling and managing this time of these employees and keeping in contact to inform about changes or updates related to their personal leaves or policies.
  • Transitioned to short term disability case manager (STD) handling medical cases for employees that require more time out on a leave of absence and have the benefit to apply for payment during this leave. Managed employees that were under this type of leave aiding in regards to their time off, payments, fixing any type of issue related to the time on this leave of absence or sensitive information and issues related to payments.
  • Later, was moved as a Senior STD case manager and worked as an auditor for this medical cases, managing and checking that the new case managers processed and correctly worked on their own cases and then provide feedback about the areas of improvement.
  • Lead the hiring process after started as an auditor. Basically, reviewed and checked the people’s application and checked on their background profiles to check if they were fit to worked on the team. Later, processed the personal interviews and based on the data given, made a hiring decision with the managers of the team.

NA Resolution Specialist (Supervisor) for Technical Support and Customer Care

Amazon.com
04.2017 - 02.2018
  • Responsible of providing guidance following the Knowledge Center content and artificial intelligences like ASTRO to assist associates and customers for technical support devices such as Kindle, Echo, Fire Stick and other related technical teams and understand on how to adequately address these technical problems over the phone, chat and email based on effective tools, education and resources, in order to solve complex escalated issues.
  • Assisted customers in real time escalations with related problems involving the amazon devices when they want assistance from a higher technical level and provide resolution.
  • Translated the technical language used in the tech support teams to a day-living language so the customer can understand in an easy and clear way how to solve problems related to Kindle, Echo, Fire Stick, Amazon Appstore, etc.
  • Provide feedback to colleagues in the mentor program to mentees, by 1:1 about specific subjects, areas of development/improvement and metrics.
  • Identify emerging issues with devices and towards investigation and using troubleshooting tools, find how solve these emerging problems for escalated customers.
  • Worked on projects and processes that required handle extended data bases using Microsoft Word, Excel and Power Point tools.

NA Customer Service Associate, Kindle and Echo Tier 2

Amazon.com
01.2016 - 04.2017
  • Provided customer service in amazon.com customers by helping to solve problems with their online purchases while giving a good experience over the phone for more than 100+ customers a day. This included proving support chat to these customers as well.
  • Participated in the mentoring program of my team as a mentor of a small group of associates, mostly new hires, by monitoring their metrics regularly, collecting data, shadowing, data mining, coaching, providing constant help when needed, sending daily reminders, among others.
  • Learned, investigated and spent time in use of ASTRO artificial intelligence troubleshooter in order to assist customers with technical problems with their devices.
  • Assisted coworkers with contacts related to technical support and provided tips and advises in order to solve technical issues.

Medical Emergencies Paramedic

Red Cross/Private Institutions
01.2015 - 12.2016
  • Must had empiric uses of emergency techniques and familiarity with emergency procedures.
  • Knowledge in the medical emergency field, medical jargon and medical diagnosis.
  • Assistance in national catastrophes that had involved medical emergencies.

Education

Gestor de Salud ocupacional y ambiente -

I.N.A
05.2001 -

Bachiller en educación media -

Col. Nac. Virt. Marco Tulio Salazar
11-2011

Técnico en recursos humanos -

Universidad San Marcos
01.2021

Ejecutivo en inglés especializado para centros de servicio - undefined

I.N.A
01.2016

Ejecutivo en inglés para centros de servicio - undefined

I.N.A
01.2015

Diplomado en emergencias médicas - undefined

U.C.R
01.2014

Técnico operador de equipo de cómputo - undefined

I.N.A
01.2013

Módulo de internet - undefined

I.N.A
01.2010

Skills

  • Proficient in office software
  • Advanced English proficiency
  • Talent acquisition specialist with technical knowledge
  • Management and coaching experience
  • Project management
  • Current passport holder with valid American visa

USEFUL ABILITIES AND PRACTICAL KNOWLEDGE

  • Skillful in talent acquisition websites and apps to source and attract candidates to review their resumes and profiles for practical applications.
  • Human resources expertise in hiring processes and audits investigation databases.
  • A2 and B1 driver’s license up to date.
  • Medical emergencies license up to date.
  • US and Costa Rican medical leaves experience.
  • Computer skills and of knowledge in office, excel, word and other related tools.

Accomplishments

Successfully ramp up the hiring percentage of a bilingual project from 30% to up 85% for my ability of speaking 2 languages in full. Also, improved the teams benchmarks by addressing the needs of the team in regards to productivity and metrics to achieve the hiring needs for the company.

Timeline

Senior Accommodation Specialist and Senior Talent Acquisition Specialist

AUXIS
10.2023 - Current

US Case Manager for the Medical Disability and Leave Services (DLS Services) | Human Resources

Amazon
10.2018 - 01.2023

NA Resolution Specialist (Supervisor) for Technical Support and Customer Care

Amazon.com
04.2017 - 02.2018

NA Customer Service Associate, Kindle and Echo Tier 2

Amazon.com
01.2016 - 04.2017

Medical Emergencies Paramedic

Red Cross/Private Institutions
01.2015 - 12.2016

Gestor de Salud ocupacional y ambiente -

I.N.A
05.2001 -

Ejecutivo en inglés especializado para centros de servicio - undefined

I.N.A

Ejecutivo en inglés para centros de servicio - undefined

I.N.A

Diplomado en emergencias médicas - undefined

U.C.R

Técnico operador de equipo de cómputo - undefined

I.N.A

Módulo de internet - undefined

I.N.A

Bachiller en educación media -

Col. Nac. Virt. Marco Tulio Salazar

Técnico en recursos humanos -

Universidad San Marcos

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Jose Luis Solano RojasSenior Talent Acquisition Specialist