Joselyne Calderón Zúñiga
Cartago
Summary
Industrial Engineering student currently completing the final quarter of a Bachelor's Degree with over 7 years of experience in high-demand manufacturing environments, particularly in the orthodontic industry. Proven ability to lead teams, optimize production processes, and drive continuous improvement initiatives. Skilled in Lean Manufacturing, root cause analysis, KPI management, and process standardization. Known for a hands-on approach, strong analytical thinking, and cross-functional collaboration. Passionate about applying engineering principles to enhance efficiency, ensure product quality, and contribute to innovative solutions in the medical device industry.
Overview
8
8
years of professional experience
Work History
Final Manufacturing & Case Rework Support Analyst
Lightforce Orthodontics
2024.09 - Current
- Provide technical support to technicians in final manufacturing and rework processes for orthodontic treatments.
- Analyze rework trends, generate supervisor reports, and develop improvement plans to meet KPI targets.
- Evaluate doctors' preferences to optimize manufacturing processes and ensure high-quality production standards.
Backup - Operational Leadership Support
Lightforce Orthodontics
2022.12 - 2024.09
- Acted as operational leader during Team Lead absences, coordinating daily production activities and ensuring adherence to quality and productivity KPIs.
- Led team briefings, monitored performance metrics, and implemented workflow adjustments to meet targets.
- Provided training and guidance to technicians, fostering continuous improvement and process efficiency.
Orthodontics Treatment Planning (OTP)
Lightforce Orthodontics
2022.07 - 2022.12
- Responsible for aligning orthodontic cases to ensure accuracy and compliance with manufacturing standards.
- Ensure efficiency and quality in case preparation while following production guidelines and requirements.
CAD Technician
Lightforce Orthodontics
2022.03 - 2022.07
- Dental case segmentation.
- IDB Process.
Set Up Trainer Lead
Smile Direct Club
2019.09 - 2022.01
- Led the onboarding and technical training of new employees, engineers, and administrative staff in dental alignment and sculpting processes.
- Designed and standardized training programs, ensured cross-functional understanding of tools and procedures.
- Participated in pilot plans and testing of new software tools.
- Contributed to continuous improvement across departments.
Set Up Technician and Designer
Smile Direct Club
2017.11 - 2019.09
- Designed orthodontic treatment plans using CAD/CAM software.
- Performed segmentation, alignment, and detailed dental modeling.
- Recognized for consistently exceeding quality and productivity targets.
Education
Bachelor's Degree - Industrial Engineering
Universidad Americana (UAM)
2025-12
Portuguese Language Certification - undefined
A Casa Brasileira
12.2020
Diploma - Dental Mechanics
Colegio Universitario De Cartago (CUC)
09.2018
High School Diploma - Technical Education
Liceo Las Mercedes
12.2015
Skills
- Lean Manufacturing (5S, Kaizen, Waste Elimination)
- Statistical Process Control and KPI Analysis
- Root Cause Analysis (Fishbone, 5 Whys, Pareto)
- Process Mapping and Workflow Optimization
- Technical Training and Documentation
- Team Leadership and Cross-Functional Communication
- Quality Systems and Continuous Improvement
- Advanced Excel and Data Analysis
- Internal technical communications
- Technical solution analysis
Languages
Spanish
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
English
Intermediate (B1)
Timeline
Final Manufacturing & Case Rework Support Analyst
Lightforce Orthodontics
2024.09 - Current
Backup - Operational Leadership Support
Lightforce Orthodontics
2022.12 - 2024.09
Orthodontics Treatment Planning (OTP)
Lightforce Orthodontics
2022.07 - 2022.12
CAD Technician
Lightforce Orthodontics
2022.03 - 2022.07
Set Up Trainer Lead
Smile Direct Club
2019.09 - 2022.01
Set Up Technician and Designer
Smile Direct Club
2017.11 - 2019.09
Portuguese Language Certification - undefined
A Casa Brasileira
High School Diploma - Technical Education
Liceo Las Mercedes
Bachelor's Degree - Industrial Engineering
Universidad Americana (UAM)
Diploma - Dental Mechanics
Colegio Universitario De Cartago (CUC)