Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Joselyne Calderón Zúñiga

Cartago

Summary

Industrial Engineering student currently completing the final quarter of a Bachelor's Degree with over 7 years of experience in high-demand manufacturing environments, particularly in the orthodontic industry. Proven ability to lead teams, optimize production processes, and drive continuous improvement initiatives. Skilled in Lean Manufacturing, root cause analysis, KPI management, and process standardization. Known for a hands-on approach, strong analytical thinking, and cross-functional collaboration. Passionate about applying engineering principles to enhance efficiency, ensure product quality, and contribute to innovative solutions in the medical device industry.

Overview

8
8
years of professional experience

Work History

Final Manufacturing & Case Rework Support Analyst

Lightforce Orthodontics
09.2024 - Current
  • Provide technical support to technicians in final manufacturing and rework processes for orthodontic treatments.
  • Analyze rework trends, generate supervisor reports, and develop improvement plans to meet KPI targets.
  • Evaluate doctors' preferences to optimize manufacturing processes and ensure high-quality production standards.

Backup - Operational Leadership Support

Lightforce Orthodontics
12.2022 - 09.2024
  • Acted as operational leader during Team Lead absences, coordinating daily production activities and ensuring adherence to quality and productivity KPIs.
  • Led team briefings, monitored performance metrics, and implemented workflow adjustments to meet targets.
  • Provided training and guidance to technicians, fostering continuous improvement and process efficiency.

Orthodontics Treatment Planning (OTP)

Lightforce Orthodontics
07.2022 - 12.2022
  • Responsible for aligning orthodontic cases to ensure accuracy and compliance with manufacturing standards.
  • Ensure efficiency and quality in case preparation while following production guidelines and requirements.

CAD Technician

Lightforce Orthodontics
03.2022 - 07.2022
  • Dental case segmentation.
  • IDB Process.

Set Up Trainer Lead

Smile Direct Club
09.2019 - 01.2022
  • Led the onboarding and technical training of new employees, engineers, and administrative staff in dental alignment and sculpting processes.
  • Designed and standardized training programs, ensured cross-functional understanding of tools and procedures.
  • Participated in pilot plans and testing of new software tools.
  • Contributed to continuous improvement across departments.

Set Up Technician and Designer

Smile Direct Club
11.2017 - 09.2019
  • Designed orthodontic treatment plans using CAD/CAM software.
  • Performed segmentation, alignment, and detailed dental modeling.
  • Recognized for consistently exceeding quality and productivity targets.

Education

Bachelor's Degree - Industrial Engineering

Universidad Americana (UAM)
12-2025

Portuguese Language Certification - undefined

A Casa Brasileira
12.2020

Diploma - Dental Mechanics

Colegio Universitario De Cartago (CUC)
09.2018

High School Diploma - Technical Education

Liceo Las Mercedes
12.2015

Skills

  • Lean Manufacturing (5S, Kaizen, Waste Elimination)
  • Statistical Process Control and KPI Analysis
  • Root Cause Analysis (Fishbone, 5 Whys, Pareto)
  • Process Mapping and Workflow Optimization
  • Technical Training and Documentation
  • Team Leadership and Cross-Functional Communication
  • Quality Systems and Continuous Improvement
  • Advanced Excel and Data Analysis
  • Internal technical communications
  • Technical solution analysis

Languages

Spanish
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
English
Intermediate (B1)

Timeline

Final Manufacturing & Case Rework Support Analyst

Lightforce Orthodontics
09.2024 - Current

Backup - Operational Leadership Support

Lightforce Orthodontics
12.2022 - 09.2024

Orthodontics Treatment Planning (OTP)

Lightforce Orthodontics
07.2022 - 12.2022

CAD Technician

Lightforce Orthodontics
03.2022 - 07.2022

Set Up Trainer Lead

Smile Direct Club
09.2019 - 01.2022

Set Up Technician and Designer

Smile Direct Club
11.2017 - 09.2019

Portuguese Language Certification - undefined

A Casa Brasileira

High School Diploma - Technical Education

Liceo Las Mercedes

Bachelor's Degree - Industrial Engineering

Universidad Americana (UAM)

Diploma - Dental Mechanics

Colegio Universitario De Cartago (CUC)

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Joselyne Calderón Zúñiga