Jose Manuel Ledezma Avila
Customer Service
Heredia
Summary
Dynamic professional with a friendly demeanor and strong customer service skills, honed at Amazon. Successfully trained 450+ individuals, enhancing team collaboration and operational efficiency. Proficient in Microsoft Office, I excel in problem-solving and delivering exceptional support, ensuring a positive experience for clients and colleagues alike.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Amazon Business EX.
Amazon
10.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations, and provided exceptional service.
- I was citizen trainer for 4 years, I trained almost 450 people, including agents, supervisors, group managers, and trainers, from Spanish-language .com and .mx markets from Costa Rica, Mexico and Colombia
Customer Service
Concentrix
12.2016 - 09.2017
- Enhanced customer service by promptly addressing inquiries and concerns.
- We gave support to Apple devices (computers, Tablets and Cell phones)
- Trained new cafe workers in sales, customer service, and safety. I was a mentor
Education
High School Diploma -
Colegio Nocturno Miguel Obregon
Alajuela, Costa Rica 05.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Verbal communication
Timeline
Amazon Business EX.
Amazon
10.2017 - Current
Customer Service
Concentrix
12.2016 - 09.2017
High School Diploma -
Colegio Nocturno Miguel Obregon
05.2001 -