SAP
Jose Pablo Herrera Arias
Business Administration / Process Improvement Project Management / Finance
Costa Rica, Heredia
Summary
Proffesional with 17 years of exprecience in Global Share Service Center, Billing, Payments, Cash Application, Pricing, Project and Standarizations. My approach has consistently fostered team growth and operational efficiency.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Financial Billing Analyst
Baxter Healthcare
04.2022 - Current
- Improved cash flow for the organization with timely and accurate billing of clients.
- Manage multiple projects of improvements and systems implementations.
- Provided exceptional customer service when handling client inquiries about their account status or invoice details.
- Supported month-end closing activities by reconciling account balances and generating accurate financial statements.
- Maintained up-to-date knowledge of industry regulations impacting financial billing practices, ensuring organizational compliance at all times.
Cash Application Specialist
Cargill
08.2018 - 04.2022
- Streamlined reconciliation processes, ultimately decreasing outstanding accounts receivable balances.
- Review and evaluate proposed solutions, and make recommendations.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.
Billing Department Supervisor
DHL Express
10.2016 - 06.2018
- Managed monthly close processes efficiently, ensuring all deadlines were met without compromising data integrity or accuracy.
- Oversaw successful system migration projects within the billing department by coordinating resources effectively.
- Implemented performance metrics for the billing team, leading to increased productivity and accuracy levels.
- Supervised a team of billing specialists, providing guidance and support for their professional growth.
- Evaluated employee performance periodically using established evaluation criteria, providing constructive feedback, and developing action plans for improvement.
Senior Process Improvement & Projects
DHL Express
10.2011 - 10.2013
- Developed process improvement initiatives and analyzed problems to create corrective action strategy.
- Increased productivity through the implementation of Lean Six Sigma methodologies and continuous improvement initiatives.
- Monitored implemented solutions, documented data and modeled trends.
- · Led training sessions on new software systems to ensure smooth transitions during implementation phases.
Billing Team Lead
DHL Express
10.2011 - 10.2013
- Created monthly reports highlighting revenue generation patterns as well as potential bottlenecks affecting cash flow or invoice accuracy rates; facilitating informed decision making at the executive level.
- Developed comprehensive training materials for new hires, expediting the onboarding process and ensuring consistent performance standards.
- Provided guidance and support to team members during peak billing periods, ensuring efficient workload distribution and consistent adherence to established deadlines.
Credit and Debit Notes Billing Analyst
DHL Express
08.2006 - 09.2011
- Analyzed payment information and applied changes correct customer accounts.
- Verified daily coupon extraction process to enable correct execution of process.
- Assisted in the implementation of new billing software platforms, contributing to seamless transitions while minimizing downtime or user errors during adoption periods.
Education
Bachelor Degree in Business Administration - Project Management Program
Universidad De Las Ciencias & Arte
Heredia 05.2001 -
Skills
Microsoft Excel
SAP Experience
Billing Systems
Leadership
Finance Transformation Projects
Work Underpresure
Analytical mindset
Software
Excel
Power BI
Get Paid
Service Now
JDE
Timeline
Financial Billing Analyst
Baxter Healthcare
04.2022 - Current
Cash Application Specialist
Cargill
08.2018 - 04.2022
Billing Department Supervisor
DHL Express
10.2016 - 06.2018
Senior Process Improvement & Projects
DHL Express
10.2011 - 10.2013
Billing Team Lead
DHL Express
10.2011 - 10.2013
Credit and Debit Notes Billing Analyst
DHL Express
08.2006 - 09.2011
Bachelor Degree in Business Administration - Project Management Program
Universidad De Las Ciencias & Arte
05.2001 -
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