Jose Pablo Rodriguez
E-commerce Specialist/Web Developer
Summary
Experienced Web Developer with nearly 8 years of expertise in e-commerce. Proficient in creating and optimizing online platforms to enhance user experience and drive sales. Skilled in managing multiple projects simultaneously and collaborating with international teams. Committed to leveraging technical skills and industry knowledge to deliver innovative e-commerce solutions.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
E-Commerce Specialist
Blue Zones Nicoya
01.2024 - 07.2024
- Managed e-commerce platforms including WooCommerce, Amazon, Shopify, and Walmart.
- Optimized website navigation, enhancing usability and promoting an intuitive shopping experience for customers.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Analyzed website data using Google Analytics, identifying areas for improvement and implementing necessary changes.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Collaborated with web developers on site redesigns to optimize visual appeal while maintaining ease of use for customers.
E-Commerce Consultant
Componentes El Orbe / Philip Morris
10.2021 - 11.2023
- Meticulously track and manage creation and progress of tickets while actively facilitating collaboration among cross-functional teams to expedite effective solutions
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Collaborated with product owners, team members and technologists to define solutions and drive progress.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Worked closely and listened to team members feedback to identify issues and resolve conflicts.
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
Web Developer/E-commerce Coordinator
Yello Media
05.2019 - 10.2021
- Successfully implemented a variety of payment gateways, both locally and internationally, ensuring secure and efficient payment processing for e-commerce clients
- Collaborated cross-border with remote company teams to deliver tailored e-commerce solutions, effectively addressing unique regional requirements.
- Conducted comprehensive client training sessions, empowering them to manage their online stores and provided ongoing technical support to resolve issues promptly, ensuring customer satisfaction.
- Developed dynamic web pages using WordPress, leveraging e-commerce plugins such as WooCommerce, resulting in user-friendly and revenue-driven online platforms.
- Expertly oversaw server management, ensuring optimal website performance, security, and uptime.
- Implemented SSL certificates across web pages, enhancing data security and trustworthiness for users.
Web Developer
TRT Interactive
10.2016 - 05.2019
- Proficiently developed web pages utilizing technologies such as WordPress and Bootstrap, enhancing user experiences and creating visually appealing and responsive designs. Successfully integrated e-commerce plugins, notably WooCommerce, to optimize online shopping experiences for clients.
- Implemented SSL certificates across web pages, enhancing data security and trustworthiness for users.
- Provided comprehensive support and maintenance services for the company's computer systems, ensuring their optimal performance and minimizing downtime. Addressed technical issues promptly to keep operations running smoothly.
- Provided comprehensive support and maintenance services for the company's computer systems, ensuring their optimal performance and minimizing downtime. Addressed technical issues promptly to keep operations running smoothly.
Education
IT Support, Middle Technical Degree -
CTP Del Este
02.2011 - 2016.09
Software Engineering -
Cenfotec
09.2019 - Current
Skills
HTML, CSS
Wordpress
E-commerce
Shopify
Amazon Seller Central
Google Analytics
Google Search Console
Agile Frameworks (Scrum, Kanban)
ITSM (ServiceNow, Jira, Monday)
Atlassian Tools (Jira, Confluence)
Effective Communication with Stakeholders
Certification
Scrum Master Professional Certificate - SMPC
Timeline
E-Commerce Specialist
Blue Zones Nicoya
01.2024 - 07.2024
E-Commerce Consultant
Componentes El Orbe / Philip Morris
10.2021 - 11.2023
Software Engineering -
Cenfotec
09.2019 - Current
Web Developer/E-commerce Coordinator
Yello Media
05.2019 - 10.2021
Web Developer
TRT Interactive
10.2016 - 05.2019
IT Support, Middle Technical Degree -
CTP Del Este
02.2011 - 2016.09
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