Dynamic and engaging Operations Supervisor bringing over 18 years of hands-on experience in contact center leadership, fostering success across telecommunications, renewals, and healthcare revenue cycle industries. Currently inspiring and guiding a dedicated team of 52 agents and 3 Team Leads, while ensuring excellence in key performance metrics including SLA adherence and Quality Assurance. Built strong partnerships with clients through clear communication and regular performance reviews, delivering compelling Monthly and Weekly Business Reviews. Known for creating positive work environments that encourage employee growth and development, while maintaining high operational standards. Passionate about developing new talent and implementing innovative solutions that drive team success. Combines a people-first leadership approach with strong analytical skills to consistently exceed business goals and create lasting improvements in operational efficiency. Passionate mentor committed to embracing continuous learning, fostering talent development, and empowering team members to challenge conventional thinking and transparent communication, ensuring alignment across all facets of the business.