Joseph Agüero
Project Manager
Puriscal,San José
Summary
Trustful employee with 13+ years of experience in Services Supply Chain. Started my professional career as escalation agent at HP.
Experience on partner onboarding projects involving different financial models, CRM systems, data analytics, data mining, data visualization tools (PBI, Tableau, MS Office), business metrics logic and interpretation for CSAT, TAT, Backlog Management, and others.
Most recently contributed to the migration of HP's ERP system to S4 Hanna, hence familiar towards working with both technical and business teams. Excellent communication skills.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Project Manager
HP Inc
01.2021 - Current
- Lead migration of 22 reports as PM for AMS supply chain business teams.
- Provided user acceptance testing approval for multiple test cycles.
- Identified plans and resources required to meet project goals and objectives.
- Worked with both technical and business teams to execute proper data mapping, logic determination and global requirements.
- Met project deadlines without sacrificing build quality or workplace integrity.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Provided detailed project status updates to stakeholders and executive management.
Regional Subject Matter Expert
HP Inc
10.2018 - 12.2020
- Contributed to gather and build more than 1k user stories as business requirements for Supply Chain operational reporting using Agile methodology.
- Executed more than 10 test cycles for business reports as region lead approver in two years.
- Contributed to design 8 data models and more than 20 WEBI and PBI reports and all related documentation.
- Facilitated product development with implementation of standard best practices.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Prepared proposal documentation and specifications based on user analytics.
Data Analyst
HP Inc
05.2013 - 09.2018
- Produced multiple daily, weekly and monthly reports using advanced Excel spreadsheet functions.
- Created numerous Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Designed and implemented tools to support strategic value chain optimization initiatives.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Utilized data visualization tools to effectively communicate business insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Escalation Specialist
HP Inc
01.2011 - 04.2013
- Responded to 700 customer inquiries per month to address concerns and maintain customer satisfaction and loyalty.
- Built and maintained relationships with customers to enable future sales, customer loyalty and positive word-of-mouth.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Education
Bachelor of Social Science - Project Management
Universidad Nacional
Costa Rica 10.2021 - Current
Bachelor of Science - Business Administration And Management
Universidad Nacional
Costa Rica 02.2008 - 11.2014
Skills
Risk Management
Data Analysis
Software Implementation
Issue Resolution
Business Analysis
Technical Understanding
Project Management
Business Processes
Customer Needs Assessment
Project Team Coordination
Customer Service
Analytical Thinking
Root Cause Analysis
Resource Allocation
Project Tracking
Certification
PBI Data Analysis and Visualization - Growup - 15 Hours
Timeline
Bachelor of Social Science - Project Management
Universidad Nacional
10.2021 - Current
Project Manager
HP Inc
01.2021 - Current
PBI Data Analysis and Visualization - Growup - 15 Hours
11-2018
Regional Subject Matter Expert
HP Inc
10.2018 - 12.2020
Advanced Excel - PXS Schools of Excellence - 20 hours
07-2017
Presenting Visuals - The Presentation Company - 15 hours
04-2017
Data Analyst
HP Inc
05.2013 - 09.2018
Lean Six Sigma Yellow Belt - GPSC Talent Development - 8 Hours
01-2012
Escalation Specialist
HP Inc
01.2011 - 04.2013
Bachelor of Science - Business Administration And Management
Universidad Nacional
02.2008 - 11.2014