JOSEPH CARVAJAL JIMENEZ
San José
Summary
My background in communication, problem-solving, and critical thinking enables me to work independently and collaborate seamlessly across various business units. I am dedicated to upholding high standards of customer service while safeguarding financial and legal interests. With my technical expertise and analytical abilities, I am prepared to handle special projects effectively. My aim is to achieve sustainable results that enhance the customer experience and benefit the company.
Overview
10
10
years of professional experience
Work History
Supplier Pricing Analyst
BMNS
04.2024 - 08.2025
- Reviewed truck parts price lists from various suppliers.
- Created an Excel spreadsheet with current and new prices submitted by suppliers.
- Identified highest and lowest prices and flagged them for analysis.
- Notified supervisors to adjust parameters according to market prices.
- Reviewed price discrepancies emailed by AP.
- Verified that the invoice price matched the supplier’s latest update.
Master Data Management
Genpact
12.2021 - 04.2024
- Monitor and review the organization’s master and key data.
- Contribute to the resolution of data quality issues through appropriate error detection and correction strategies.
- Implement controls and improvements in data management processes.
- Design processes aimed at optimizing information quality and consistency.
- Collaborate with subject matter experts (SMEs) and data stewards to ensure data integrity.
Customer Service Agent
Amazon
04.2021 - 12.2021
- Customer service via calls, chat, and email.
- Handling inquiries related to package returns and undelivered package reports.
- Verifying customer personal information to validate requests.
- Applying internal policies to determine the validity of each case.
Customer Service Agent
Instituto Nacional de Seguro (INS)
07.2015 - 12.2019
- Creation of client cases for automobile accidents nationwide.
- Verification of personal and policy information to coordinate the dispatch of an inspector to the scene.
- Advising clients with additional information about the reported incident.
- Guidance on how to proceed in specific situations related to the accident.
Education
Bachelor of Business Administration -
Universidad Americana
01.2023
Technical Support - undefined
Tecmedia IT Academy
01.2015
Skills
- Microsoft Office
- Excel Advance
- Time management
- Analytical skills
- Critical thinking
- Problem solving
- English B2
- SQL- Basic
- Proficiency in SAP
Timeline
Supplier Pricing Analyst
BMNS
04.2024 - 08.2025
Master Data Management
Genpact
12.2021 - 04.2024
Customer Service Agent
Amazon
04.2021 - 12.2021
Customer Service Agent
Instituto Nacional de Seguro (INS)
07.2015 - 12.2019
Technical Support - undefined
Tecmedia IT Academy
Bachelor of Business Administration -
Universidad Americana
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DIANA EU YIENDIANA EU YIEN
<ul> <li>Prepared tender submission and manage on going project;</li> <li>Liaised with sub-contractor/supplier on quotation;</li> <li>Negotiated with vendors/subcontractors on pricing;</li> <li>Prepared contract agreement to award to subcontractor/supplier;</li> <li>Carried out the listing/delisting of new and existing subcontractor/suppliers for Executive Director's approval;</li> <li>Prepared of monthly progress claim for work executed;</li> <li>Verified and recommended subcontractor/suppliers payment;</li> <li>Submitted of variation claims for changes and abortive works;</li> <li>Prepared final accounts for subcontractor/supplier.</li> </ul> at SYSMA CONSTRUCTION PTE LTD<ul> <li>Prepared tender submission and manage on going project;</li> <li>Liaised with sub-contractor/supplier on quotation;</li> <li>Negotiated with vendors/subcontractors on pricing;</li> <li>Prepared contract agreement to award to subcontractor/supplier;</li> <li>Carried out the listing/delisting of new and existing subcontractor/suppliers for Executive Director's approval;</li> <li>Prepared of monthly progress claim for work executed;</li> <li>Verified and recommended subcontractor/suppliers payment;</li> <li>Submitted of variation claims for changes and abortive works;</li> <li>Prepared final accounts for subcontractor/supplier.</li> </ul> at SYSMA CONSTRUCTION PTE LTD