Joseph Curatola
Montecillos
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
24
24
years of professional experience
Work History
Sales Supervisor
Kuiken Brothers Lumber And Building Materials
12.2018 - 03.2024
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Mentored junior staff members, fostering professional development and career progression within the organization.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Store Manager
Lowes Home Improvment
07.2010 - 12.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
Construction Foreman
Let's Think Wireless
01.2000 - 07.2010
- Enhanced project efficiency by delegating tasks and supervising construction crew members.
- Ensured timely completion of projects by developing and maintaining schedules for work progress.
- Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
- Improved client satisfaction with consistent communication and updates on project status.
- Collaborated with architects, engineers, and other construction professionals to ensure smooth project execution.
- Streamlined material procurement process by establishing relationships with vendors and negotiating favorable contracts.
- Reduced employee turnover rate by providing training opportunities, fostering a positive work environment, and offering competitive compensation packages.
- Maintained accurate records of project details, including permits, inspections, blueprints, and change orders for easy reference.
- Inspected work for compliance with applicable regulations and job specifications.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Verified and submitted team timesheets.
- Identified and eliminated safety risks through additional training.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Checked equipment to determine if maintenance was required.
Education
Associate of Arts - Criminal Justice
Bergen Community College
Paramus New Jersey05.1998
Skills
- Sales Coaching
- Channel Management
- Sales team oversight
- Goals and performance
- Order Management
- Systems and software expertise
- Relationship Building
- Customer Retention
- Excellent Communication
- Team building
- Sales Support
Timeline
Sales Supervisor
Kuiken Brothers Lumber And Building Materials
12.2018 - 03.2024
Assistant Store Manager
Lowes Home Improvment
07.2010 - 12.2018
Construction Foreman
Let's Think Wireless
01.2000 - 07.2010
Associate of Arts - Criminal Justice
Bergen Community College
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