Joseph Damron
Chapmanville,WV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
9
9
years of professional experience
Work History
Crew Member
McDonald's
Logan , WV
08.2024 - 02.2025
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Educated customers on menu items, product ingredients and nutritional values.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Packed fast food products in approved containers, cups, and bags.
- Served food quickly for positive guest experiences.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Organized and restocked supplies to support operations and team productivity.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Maintained an organized work area to ensure efficient operations.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Drove team success by quickly completing assigned tasks.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Presented orders to guests within anticipated service times.
- Informed customers about daily specials in an engaging manner.
- Restocked kitchen supplies including food products and utensils.
- Interacted pleasantly with guests to deliver quality customer service.
- Scrubbed and polished counters to remove debris and food.
- Took orders from patrons and input selections into store computer system.
Lumber Yard Worker
Hampton Lumber Mill
Randle, Washington
03.2024 - 07.2024
- Stacked material in a safe manner on pallets or racks ready for shipment.
- Cleaned work area daily including sweeping floors and organizing storage areas.
- Operated forklifts, skid steers, man lifts and other equipment safely.
- Provided support to fellow workers when needed.
- Followed safety protocols while working in the yard environment.
- Separated recyclable materials from waste products.
- Identified defective pieces of lumber by examining them closely for signs of damage.
- Sorted and stacked lumber based on size and type according to company and regulatory policies.
- Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
- Examined lumber on moving belt, chain conveyor and in racks for defects.
Assembly/Final Finisher
Pennsylvania Transformer Technology
Raeford, NC
11.2023 - 02.2024
- Ensured that all safety procedures were followed when operating machinery.
- Maintained a clean work area by sweeping floors and removing debris from equipment.
- Applied protective coatings on finished products according to customer requirements.
- Repaired defects found during inspections including sanding, filing, buffing and polishing surfaces.
- Operated various machines such as lathes, drills, millers and grinders with accuracy.
- Conducted routine maintenance checks on equipment to ensure proper operation at all times.
- Verified dimensions of products against specified tolerances using appropriate measuring devices.
- Followed detailed instructions for the assembly of components and subassemblies into completed units.
- Performed minor repairs on tools used in the finishing process when needed.
- Cleaned up spills caused by lubricants or coolants used in machinery.
- Assembled small components with hand tools such as screwdrivers and wrenches.
- Provided assistance in training new employees on proper use of equipment.
- Used tools, equipment and instruments safely to avoid mishaps.
- Kept records of approved and defective units or final products.
- Used numerous types of power tools and other equipment daily.
- Performed all necessary trimming, filing, and grinding operations to complete parts to the required specifications.
- Inspected parts for conformance to standards using precision measuring instruments such as micrometers, calipers and gauges.
- Adjusted machine settings to optimize production runs while maintaining quality standards.
Customer Service Associate
Lowes Home Improvment
Lumberton, NC
04.2021 - 10.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Improved customer service wait times to mitigate complaints.
- Recommended and initiated product offerings to meet customer changing needs.
Warehouse Worker
Walmart
Hope Mills, NC
05.2020 - 11.2021
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Butcher
Fresh Foods IGA
Saint Pauls, NC
11.2020 - 04.2021
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
- Enforced approved safety codes and cultivated orderly and systematic environment.
- Processed sides of beef, whole pigs, chickens and other animals to separate into individual cuts.
- Followed emergency procedures in event of workplace accidents.
- Disposed of expired meats in accordance with food safety regulations.
- Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
- Identified perishable inventory nearing expiration date and marked down prices to minimize waste.
Crew Member
McDonald's
Saint Pauls, NC
07.2019 - 08.2020
- Identified problems during daily work inspections and addressed concerns.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Cleaned vents and replaced filters to verify proper air flow.
- Removed snow from sidewalks, driveways and parking areas.
- Presented orders to guests within anticipated service times.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Drove team success by quickly completing assigned tasks.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Assisted patrons in making menu selections.
- Packed fast food products in approved containers, cups and bags.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Crew Member
Wendy's
Logan, WV
08.2017 - 07.2019
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Presented orders to guests within anticipated service times.
- Organized and restocked supplies to support operations and team productivity.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Packed fast food products in approved containers, cups and bags.
- Maintained safe food handling practices to prevent germ spread.
General Production Worker
Toyota Motor Manufacturing
Georgetown, KY
02.2016 - 07.2017
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Set up and operated production machinery according to company's specific standards and protocols.
- Sorted and packaged products to prepare for processing or shipment.
- Examined final products for conformance with quality and design standards.
- Unloaded and sorted products and transported items to proper locations.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Classified defects from finished orders for record tracking and statistics.
Education
Electric Lineworker Program - Trade
Fayetteville Technical Community College
Fayetteville, NC11.2022
GED -
Logan High School
Logan, WV02.2016
Skills
- Teamwork and Collaboration
- Customer Support
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Creative Problem Solving
- Upbeat and Positive Personality
Timeline
Crew Member
McDonald's
08.2024 - 02.2025
Lumber Yard Worker
Hampton Lumber Mill
03.2024 - 07.2024
Assembly/Final Finisher
Pennsylvania Transformer Technology
11.2023 - 02.2024
Customer Service Associate
Lowes Home Improvment
04.2021 - 10.2023
Butcher
Fresh Foods IGA
11.2020 - 04.2021
Warehouse Worker
Walmart
05.2020 - 11.2021
Crew Member
McDonald's
07.2019 - 08.2020
Crew Member
Wendy's
08.2017 - 07.2019
General Production Worker
Toyota Motor Manufacturing
02.2016 - 07.2017
Electric Lineworker Program - Trade
Fayetteville Technical Community College
GED -
Logan High School