JOSEPH MATTESI
Pelham,NY
Summary
Highly organized operations professional with 4+ years of progressive leadership experience overseeing multi-site property operations, revenue reporting, team coordination, vendor management, and client-facing service delivery. Recognized for exceptional organization, attention to detail, discretion, and ability to manage competing priorities in fast-paced environments. Experienced supporting senior leadership through reporting, operational coordination, scheduling oversight, issue resolution, and process management. Adept at maintaining accuracy, building relationships across teams, and ensuring seamless execution of daily operations.
Overview
8
8
years of professional experience
Work History
Account Manager
PROPARK AMERICA
01.2025 - Current
- Manage daily operations for multiple properties while serving as primary liaison between clients, property stakeholders, and internal leadership.
- Coordinate staffing, scheduling, operational priorities, and service delivery across locations.
- Prepare and analyze daily, weekly, and monthly revenue reports used for operational decision-making.
- Monitor billing activity, financial reconciliation, inventory controls, and operational performance metrics.
- Resolve client concerns, operational issues, and service escalations while maintaining strong stakeholder relationships.
- Support implementation of operational initiatives and process improvements to enhance efficiency and customer experience.
- Supervise and mentor team members while ensuring compliance with company standards and procedures.
Assistant Manager
PROPARK AMERICA
01.2021 - 01.2025
- Coordinated day-to-day operational activities and staff assignments.
- Assisted with reporting, cash management, and revenue tracking processes.
- Maintained operational records, documentation, and compliance requirements.
- Served as a point of contact for customers, vendors, and property representatives.
- Helped train and onboard new team members.
- Managed multiple priorities simultaneously in fast-paced environments requiring strong organization and attention to detail.
Operation Coordinator
ABM Industries
01.2019 - 01.2021
- Coordinated daily operations to streamline communication among departments.
- Supported project management initiatives by tracking progress and reporting updates.
- Assisted in developing operational procedures to enhance efficiency and effectiveness.
- Implemented workflow improvements to optimize resource allocation and reduce delays.
Benefits Representative
USHEALTH Group
01.2018 - 01.2019
- Guided clients through insurance coverage options and plan selections.
- Maintained accurate records and documentation.
- Delivered professional customer service while handling sensitive personal information.
- Developed strong communication, relationship management, and client service skills.
Education
Business Studies Coursework
Plymouth State University
Professional Development - Cybersecurity Coursework
Skills
- Executive Support
- Calendar Coordination
- Meeting Preparation
- Client Service
- Revenue Reporting
- Operational Administration
- Process Improvement
- Vendor Management
- Team Leadership
- Data Accuracy
- Communication
- Microsoft Office Suite
- Reporting & Analytics
- Billing Systems
- Multi-Tasking
- Confidential Information Handling
Timeline
Account Manager
PROPARK AMERICA
01.2025 - Current
Assistant Manager
PROPARK AMERICA
01.2021 - 01.2025
Operation Coordinator
ABM Industries
01.2019 - 01.2021
Benefits Representative
USHEALTH Group
01.2018 - 01.2019
Professional Development - Cybersecurity Coursework
Business Studies Coursework
Plymouth State University