Joseph Murillo Cruz
Heredia,H
Summary
Experienced and results-driven professional with a proven track record in Source to Pay. Demonstrates exceptional communication, analytical, problem-solving skills, contributing to successful organizational objectives. Adept at transitions and new processes, with a commitment to delivering high-quality results. Known for fostering collaborative relationships and leveraging a strategic approach to achieve organizational goals. Seeking to bring my expertise to a dynamic team or organization poised for growth and excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Source to Pay Associate GOB
Bayer
01.2021 - Current
- Skilled at working independently and collaboratively in team environment.
- Create and maintain master data to ensure lean procure to pay flow
- Timely and accurate processing of complex Source 2 Pay transactions according to process documentation.
- Guide business and procurement operations end2end with system and process handling.
- Create and maintain complex catalog and contract content to enable self-service procurement.
- Facilitate information gathering process with category sourcing, category management and respective supplier.
- Comply with procurement standards, policies, and procedures.
- Contribute to process improvements.
- Review and perform controls according to process design.
- Conduct trainings.
Technical Support Representative: Service Desk
IBM
04.2020 - 12.2020
- Used ticketing systems to manage and process support actions and requests.
- Provide support for different technical services in different countries using programs like Active Directory
- Monitored systems in operation and quickly troubleshot errors.
- Proficient at the time of using different tabs/ applications while working
- Attend service requests and incidents either by phone, ticketing system or by email using Assist-Me. Either guiding user or remote sessions in Team Viewer, Teams, or Remote-Control Tool.
Customer Service Representative
United Collection Bureau
12.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Work as a medical provider in charge of requesting benefits for different insurances
- Inquire about the particular medical advantages for individual members through the use of website tools or through regular phone inquiries.
Education
No Degree - Software Development
Universidad CENFOTEC
San José, Costa Rica12.2024
English Certification - English
Intensa Language Institute
Heredia, Costa Rica08.2019
Skills
- Problem Solving
- Data Analytics
- Critical Thinking
- Expertise in SAP & MS Office tools
- Knowledgeable in SQL,Java,Javascript,Python & Typescript
- Adaptability
- Business Acumen
Certification
- Scrum Foundation Professional CertiProf, 2023.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Source to Pay Associate GOB
Bayer
01.2021 - Current
Technical Support Representative: Service Desk
IBM
04.2020 - 12.2020
Customer Service Representative
United Collection Bureau
12.2018 - 03.2020
No Degree - Software Development
Universidad CENFOTEC
English Certification - English
Intensa Language Institute
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