Joseph Porras Flores
Escazú
Summary
Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes.
Overview
1
1
year of professional experience
Work History
Customer Sales Advisor
Concentrix
12.2023 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Assisted in developing marketing materials that effectively communicated product features and benefits to potential customers.
- Secured new business leads through proactive outreach efforts and effective follow-up strategies.
- Enhanced sales performance through building rapport with customers, identifying needs, and presenting suitable product options.
Customer Advocate
Tiendas El Parque
04.2023 - 09.2023
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Documented customer concerns and inquiry resolutions in internal computer system.
Education
Bachillerato - Secondary Education
Colegio De Santa Ana
Santa Ana, San José 12.2021
Bachiller - Secondary School
Liceo De Escazu
Escazú, San José 12.2019
Sixth Grade - Primary School
Escuela República De Venezuela
Escazú, San José 12.2016
Skills
- Organized (Computer management, social networks)
- Communication (Ease of speech)
- Creative thoughts (Art)
- Experience in customer service (clothing stores)
- Social Media
- CRM Software
- Salesforce
- Payment Processing
- Sales Training
- Objection handling
Academictraining
REPUBLIC OF VENEZUELA ESCAZU SCHOOL, ESCAZU HIGH SCHOOL (COMPLETE NINTH), SECONDARY COLLEGE OF SANTA ANA (COMPLETE BACCHELOR 2021), COMPLETE PRIMARY, COMPLETE SECONDARY
Aptitudes
- Honesty
- Work capacity (Desire to improve)
- Responsibility
- Commitment
- Kindness and good treatment (empathy)
Englishlevel
C1
Personal Information
- ID Number: 1-1920-0253
- Age: 19 years
- Date of Birth: 11/05/04
- Nationality: Costa Rican
- Marital Status: Single
References
- Mayela Cabrera, 2228-9207
- Roberto Retana, 8838-8407
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Sales Advisor
Concentrix
12.2023 - Current
Customer Advocate
Tiendas El Parque
04.2023 - 09.2023
Bachillerato - Secondary Education
Colegio De Santa Ana
Bachiller - Secondary School
Liceo De Escazu
Sixth Grade - Primary School
Escuela República De Venezuela
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