Joseph Rodriguez Alfaro
San Pedro de Poas,Alajuela
Summary
Organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with good skills to solve customer needs. Versed in troubleshooting and desktop support on Windows, high skills in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. leader of sales and top performer.
Overview
5
5
years of professional experience
Work History
Senior Process Executive
Infosys BPM
Santa Ana
07.2023 - 10.2024
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Leader and top performer for sales on the department, I ensured to meet the goal of sales per week and provide trainings to my peers to improve their skills
Technical Support Representative
SYKES
01.2020 - 03.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
High School Diploma -
Liceo De Poas
Poas, Costa Rica11.2018
Skills
- Technical Troubleshooting
- Technical Support specialist
- Product Troubleshooting
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Desktop Technical Support
Additional Information
CISCO CCNA module 1 - current student
Microsoft expert
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Senior Process Executive
Infosys BPM
07.2023 - 10.2024
Technical Support Representative
SYKES
01.2020 - 03.2022
High School Diploma -
Liceo De Poas
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