Joseph Sibaja Lopez

Provide support to Corporation´s Executives, handling a desk of up to 12 executives helping them on main tasks as:

• Calendar and agenda management.
• Meetings scheduling (small/medium/large groups of people).
• Expenses report and tracking.
• Travel booking and logistics management (Inside USA and Internationally).
• Handled confidential and sensitive information with discretion and tact.
• Timesheet submission.

Additionally, fulfilled other tasks assigned by executives as helping them with PPT presentations, excel sheets, word/pdf documents.

• Analyzed large amounts of data in order prove the legitimacy of the customers
• Search for fraudulent patterns or anomalies into the orders placed by old and new customers.
• Prevent and protect customers from account take overs by third party threats.
• Approve or deny transactions that may represent credit risk for the company.
• Contact customers directly to notify of fraudulent activity and anomalies in order to minimize impacts.

Humana Insurance Company

• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Demonstrated features, answered questions and offered solutions.

• Help costumer with their online shopping orders placed and every possible trouble they can suffer via phone call and via chat.
• Provide basic troubleshooting to the customer when needed.
• Solve and clarify every doubt the costumers may have related to payments, orders workflows, charges and retro charges, etc.
• Provide help and troubleshooting to the customers on live stream events through the company's own platform.

• Design and development of 3D orthodontic Treatments based on digital scans taken from patient by clients, using Align Technology´s own software (OrthoCAD).
• Provide Technical support to co-workers.