Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Valverde

Case Manager
San Jose

Summary

  • Dynamic and detail-oriented Case Manager with a proven record of managing complex leave cases in compliance with federal and state regulations, including FMLA and ADA. Adept at bridging communication between employees, HR, and third-party vendors to deliver compliant, compassionate support throughout the leave process. Recognized for strong problem-solving, documentation accuracy, and critical thinking, with a focus on streamlining case management workflows and fostering a supportive and inclusive workplace.

Overview

3
3
years of professional experience
1
1
Certification
2
2
Languages

Work History

Case Manager

Digitys
09.2022 - 08.2025
  • Managing and administering employee leave of absence cases under U.S. federal and state regulations, including FMLA, ADA, and other protected leaves. Ensured accurate payroll coordination during leave periods and served as a key liaison between employees, HR, and third-parties to provide consistent, compliant, and empathetic case management.


  • Key Responsibilities:


  • Administering and tracked leave of absence cases (FMLA, ADA, personal, medical, parental, military, etc.) in accordance with federal, state, and local laws.
  • Coordinating with payroll to ensure accurate compensation during leave periods, including short-term disability, PTO, and unpaid leave.
  • Educating employees and managers on leave policies, procedures, eligibility, and documentation requirements.
  • Reviewing and verified medical certifications and other documentation to ensure timely and compliant case handling.
  • Maintaining detailed, confidential case notes and documentation within HRIS/leave management systems.
  • Partnering with legal, benefits, and HR teams to ensure alignment with internal policies and external regulations.
  • Monitoring leave timelines and proactively communicated status updates, return-to-work procedures, and accommodations when applicable.
  • Supporting ADA interactive process for employees requiring workplace accommodations.

Education

Bachelor's Degree in Systems Engineering -

Fidelitas University
San Pedro, San Jose
05.2001 -

High School Diploma -

CTP Roberto Gamboa
San Jose, Costa Rica
05.2001 -

Skills

    Analytical decision-making

    Conflict resolution

    Effective team collaboration

    Strong time management abilities

    Analytical reasoning

Certification

Management & Logistic Technical Career

Timeline

Case Manager

Digitys
09.2022 - 08.2025

Management & Logistic Technical Career

12-2019

Bachelor's Degree in Systems Engineering -

Fidelitas University
05.2001 -

High School Diploma -

CTP Roberto Gamboa
05.2001 -

Similar Profiles

CREATE PROFILE
Joseph ValverdeCase Manager