Joseph Magdiel Alfaro Quirós
El Guarco, Cartago, Costa Rica,Soltero(a)
Summary
Dedicated Systems Engineering student with a strong foundation in technological tools and experience in customer service. Known for exceptional organizational and communication skills, along with a proven ability to adapt to diverse work environments. Committed to applying a proactive attitude and eagerness to learn in order to contribute effectively to team success. Experience includes data entry and money handling, showcasing an aptitude for detail-oriented tasks.
Overview
1
1
year of professional experience
Work History
SimpliSafe (Customer Representative III)
Foundever
12.2024 - 03.2025
- Foundever: Call Center, SimpliSafe (Customer Service Representative III)
- Achieved high levels of satisfaction by building rapport with clientele.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Ensured customer contentment through follow-up interactions after service delivery.
- Ensured up-to-date records of customer details and account status in the system post every interaction.
Verizon Wirelles (Customer Service Agent)
Foundever
05.2024 - 12.2024
- Foundever: Call Center, Verizon Wireless (Customer service, sells, tech support)
- Achieved higher industry standards in call speed, accuracy, and volume on a regular basis.
- Reviewed CRM metrics to diagnose performance challenges.
- Delivered exceptional customer service through professional communication via phone and text messages.
- Boosted satisfaction scores by providing quick and effective solutions.
Education
SIXTH CUATRIMESTER - SYSTEMS ENGINEERING
UAM (UNIVERSIDAD AMERICANA)
Costa Rica05-2026
HIGH SCHOOL -
COLEGIO DE SAN LUIS GONZAGA
Costa Rica, Cartago11-2022
Skills
- Text processor
- Customer service
- Microsoft Word
- Troubleshooting
- Multitasking
- Good Telephone Etiquette
- Remote office availability
- Critical thinking
- Attention to detail
- Microsoft office
- Excellent communication
- Complaint resolution
- Technical support
- Customer relationship management
- Performance improvement
Languages
- Spanish, Native
- English, B2+
Personal Information
- Date of Birth: 09/30/05
- Nationality: Costa Rican
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
SimpliSafe (Customer Representative III)
Foundever
12.2024 - 03.2025
Verizon Wirelles (Customer Service Agent)
Foundever
05.2024 - 12.2024
SIXTH CUATRIMESTER - SYSTEMS ENGINEERING
UAM (UNIVERSIDAD AMERICANA)
HIGH SCHOOL -
COLEGIO DE SAN LUIS GONZAGA
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