Jose Quiros

• Conducted regular business reviews with clients to assess satisfaction levels and identify opportunities for improvement.
• Utilized CRM tools to track customer interactions, maintain detailed records, and analyze data for strategic decision-making
• Acted as the primary point of contact for client inquiries, providing prompt and effective resolution to issues.
• Analyzed customer data to identify trends, issues, and opportunities for improvement.
• Provided guidance on how customers can maximize the value they receive from products and services.

Reviewed account and service histories to identify trends and issues.

Maintained updated Bitcoin knowledge and Alternative Payment Options.

• Analyzed security procedure violations and developed plans to prevent recurrence.

Created sales and revenue-generating opportunities in new markets to improve bottom line.

Shared detailed information regarding Bitcoin options to help customers make decisions.

• Prevented security breaches by analyzing systems and researching risks.

Consulted with upset customers to determine best methods to resolve service and billing issues.

Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

Provided expert customer service to every caller.

Informed customers on billing procedures, processed payments and provided assistance to set up payment options.