José Fernández Fonseca
Information Technology Management For Business
San José,Curridabat
Summary
Information technology management for business professional with background in I.T support. With 12+ years’ experience in the field and a business-minded person focused in closing the gap between the business and I.T and eager to solve business problems using I.T solutions. Motivated to learn, grow, and contribute with knowledge and experience.
Overview
12
12
years of professional experience
Work History
Technical Consultant III
DXC Technology
Heredia
03.2011 - 05.2019
- Configured hardware, devices and software to set up workstations for employees
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Managed network and system performance, conducting troubleshooting and maintenance
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with client on solution implementation.
- Communicated with teams in other regions to maximize development efficiencies and resolve technology issues
- Rapidly identified and corrected system faults to minimize operational downtime of Citrix.
- Coordinated new accounts implementations, including networking, cabling, PCs, IP phones, VPN permissions, printers and Citrix access
- Coordinate networking boxes replacements in server´s rooms
- Closely collaborated with project members to identify and quickly address problems.
- Coordinated with management teams to plan, develop, align, and execute strategies that would meet client's vision, mission and purpose
IT Technician
ArtInSoft
San José
01.2007 - 01.2011
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Bachelor - Information Technology Management For Business
Universidad Latina De Costa Rica
01.2018 - 01.2020
Bachelor - Networking Engineer
Universidad Latina De Costa Rica
01.2006 - 01.2008
CCNA -
Instituto Tecnológico De Costa Rica
01.2004 - 01.2005
Computer Repair Technician - Support, Repair Service
Instituto Tecnológico De Costa Rica
01.2003 - 01.2005
Skills
Technical support escalations
Technical project planning
Technical data analysis
Conducting technical audits
Technical infrastructure upgrades
Technical applications implementation
Troubleshooting technical issues
Risk mitigation strategies
Teamwork
Business process mapping
Process flow analysis
Conflict resolution
Leadership
Customer Service
Analytical skills
Organization and Time management
Excellent work ethic
Accomplishments
ArtInSoft
- Microsoft CRM 3.0 migration to Microsoft Dynamics 4.0.
- Microsoft Project 2003 server migration to Project server 2007.
- Installation, configuration, and administration from scratch of a virtualized server using VMware ESX 4.0.
- Asterix PBX implementation.
- Web page server migration for Servicios Oportunos de Salud.
DXC technology
- In charge of implementing DHL account in Costa Rica
- Key member implementing Sales Force account
- Key member of the SSI/SSN network migration for Nestle and Sales Force account
- In charge of the Nestle trade room migration from Ultra Park 1 to Ultra Park 2
- Coordinated 40 people movement from Ultra Park 1 to Ultra Park 2 including network cabling, IP phones and tested applications
- Key member of the IP range migration for Nestle (VOIP)
Timeline
Bachelor - Information Technology Management For Business
Universidad Latina De Costa Rica
01.2018 - 01.2020
Technical Consultant III
DXC Technology
03.2011 - 05.2019
IT Technician
ArtInSoft
01.2007 - 01.2011
Bachelor - Networking Engineer
Universidad Latina De Costa Rica
01.2006 - 01.2008
CCNA -
Instituto Tecnológico De Costa Rica
01.2004 - 01.2005
Computer Repair Technician - Support, Repair Service
Instituto Tecnológico De Costa Rica
01.2003 - 01.2005