Excel
Josseth Salas
Air Logistic Specialist
San Jose
Summary
Dynamic professional with a proven track record at Amazon, excelling in customer relations and expert problem-solving. Skilled in documentation management and multitasking, I significantly enhanced HR operations efficiency and customer satisfaction. My ability to analyze root causes and prioritize tasks ensures high-quality outcomes.
Overview
4
4
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Air Logistic Specialist
Kuhne + Nagel
04.2024 - Current
- Tracked orders and notified customers of status or potential delays.
- Increased customer satisfaction through timely communication and proactive issue resolution.
- Generated monthly performance reports to track and analyze shipping trends.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Documented freight movement to prevent lost or misplaced items.
- Ensured timely deliveries by coordinating with truck drivers, dispatchers, and other team members.
Chat Advisor 1
Concentrix
09.2023 - 04.2024
- Enhanced customer satisfaction by addressing and resolving inquiries in an efficient manner.
- Succeeded in maintaining a high level of professionalism during high-pressure situations or challenging conversations with customers.
- Handled sensitive customer information securely while adhering to strict confidentiality guidelines.
- Conducted research to provide accurate information and well-informed solutions for customer concerns.
- Assisted clients with product selection, providing knowledgeable advice and personalized recommendations.
- Escalated complex issues to appropriate departments when necessary, ensuring timely resolution for the client''s satisfaction.
HR Assistant II
Amazon
06.2022 - 03.2023
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Oversaw and managed hiring process and assisted human resources.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
- Responded to inquiries by answering emails.
- Converted employee status from temporary to permanent.
- Coordinated employee relocation processes.
- Set up orientations and initial training for new employees.
AVOC Associate
Amazon
06.2021 - 06.2022
- Classify videos to improve the artificial intelligence of Amazon's fulfillment center using SOPs to ensure an accuracy of 99.5% or more.
- Provide feedback on trends on the new videos used to train the AI.
- Attend meetings with QA to give feedback regarding procedures and classifications that could be improved or changed.
Customer Service Representative
Foundever
03.2020 - 05.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Diploma - Business Administration And Management
ETAI
San Carlos, Costa Rica 05.2001 -
Associate - Software Development
Colegio Agropecuario San Carlos
San Carlos, Costa Rica 05.2001 -
Skills
Customer Relations
Root Cause Analysis
Expert Problem Solving
Documentation Management
Technical communication
Supply Management
Decision-Making
Problem-Solving
Multitasking Abilities
Attention to Detail
Organizational Skills
Active Listening
Task Prioritization
Software
ICims
Salesforce
SIM Ticketing
Peoplesoft
Workday
Accuterm
Certification
EF SET English Certification (C2)
Timeline
Air Logistic Specialist
Kuhne + Nagel
04.2024 - Current
EF SET English Certification (C2)
03-2024
Chat Advisor 1
Concentrix
09.2023 - 04.2024
Human Resources Basics: Talent Search
04-2023
Human Resources: IT Hiring
04-2023
Human resources: How to interview applicants
04-2023
Introduction to Networks
02-2023
HR Assistant II
Amazon
06.2022 - 03.2023
AVOC Associate
Amazon
06.2021 - 06.2022
Customer Service Representative
Foundever
03.2020 - 05.2021
Diploma - Business Administration And Management
ETAI
05.2001 -
Associate - Software Development
Colegio Agropecuario San Carlos
05.2001 -
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