Josuan Villegas Gomez

Provided support via inbound voice and email contacts for Amazon's associates. Effectively resolved HR queries including time card, payroll, licenses, contracts, terminations and policy inquiries.

Hanlded inbound chat contacts efficiently by addressing consumer's doubts and inquiries regarding their personal information, credit card transactions and payments. Provided technical support, identified, and solved recurrent problems for the consumer's online profile and device access.

Provided client support and dealt with sensitive consumer data for Experian's business partners and their consumers via inbound and outbound voice and email contacts. Conducted research and resolved complex issues in the client's and consumer's data base, profiles, credit information, and payment history.

Managed inbound escalated voice contacts by addressing and resolving complex cases in a timely manner. Enhanced Capital One's customer satisfaction by handling difficult consumers while providing internal support and feedback for the company's peers and agents.

Planned and prepared a basic English module for Puerto Viejo students, including grammar and structure techniques focused on American literature. Conducted this intense course as part of my communal hours for the Universidad de Costa Rica.