Josue Rivera
Alajuela
Summary
Motivated business and finance student seeking a corporate trainee or junior analyst opportunity in a multinational environment. Eager to contribute to financial reporting, business insights, and operational improvements while developing strong analytical and data skills.
Bilingual professional with corporate experience supporting Amazon HR programs and managing high-volume case workloads with strong accuracy and compliance focus. Fast learner with analytical mindset, foundation in project management, and commitment to growth in finance, business analysis, and corporate operations.
Overview
3
3
years of professional experience
Work History
Case Analyst (LOA & HR Support)
PTS Consulting Services (Amazon Vendor)
02.2023 - Current
- Managed high-volume employee leave cases (~50+ daily) with timely resolution and accuracy.
- Reviewed documents and ensured policy compliance and eligibility verification.
- Maintained confidential records and consistency across reports.
- Communicated with employees via email, calls, and internal platforms.
- Supported SLA compliance and policy execution.
Customer Service & Operations Support
Servicios de Pastelería S.A
08.2022 - 02.2023
- Delivered customer support in fast-paced environment.
- Handled transactions, inventory, and daily operations.
- Ensured hygiene, safety, and service standards.
Education
Bachelor’s in Business Administration - Banking & Finance
Universidad Hispanoamericana
Technical Degree - Project Management
Universidad Hispanoamericana
01.2018
High School Diploma - undefined
Liceo Otilio Ulate Blanco
01.2020
Skills
- Analytical Thinking & Problem Solving
- Case & Process Management
- Data Accuracy & Compliance
- SLA Tracking & Workflow Prioritization
- Stakeholder Communication
- Adaptability & Fast Learning
- Excel & Google Sheets (developing advanced proficiency)
- Corporate Case Platforms (Amazon systems)
- Documentation & Reporting
- Microsoft Office / Teams / Outlook
- Currently learning: Power BI, Advanced Excel, Financial Analysis
- KPI tracking & SLA monitoring
- Basic reporting dashboards
- Process documentation standards
- Corporate ticketing & HR case systems
- Confidential data handling & compliance
Languages
Spanish — Native
English — C1 Advanced
Timeline
Case Analyst (LOA & HR Support)
PTS Consulting Services (Amazon Vendor)
02.2023 - Current
Customer Service & Operations Support
Servicios de Pastelería S.A
08.2022 - 02.2023
High School Diploma - undefined
Liceo Otilio Ulate Blanco
Bachelor’s in Business Administration - Banking & Finance
Universidad Hispanoamericana
Technical Degree - Project Management
Universidad Hispanoamericana