Josue Vargas Soto

Establish and communicate a shared vision for projects to effectively engage stakeholders. Cultivate and sustain trust within the team. Develop and integrate comprehensive project plans, encompassing financial, scope, and time considerations. Oversee and manage projects to ensure the attainment of project goals. Identify, document, and address risks, issues, and opportunities for enhancing project performance. Function as a servant leader, proactively removing obstacles for the team and fostering professional development. Analyze project metrics such as CPI and SPI, and forecast various scenarios to formulate effective mitigation plans. Work with different stakeholders to understand, document and apply governance processes and suggest improvements.

Deliver comprehensive information and reports to clients regarding ITSM service and metrics, including the number of tickets, SLA adherence, issues, and parts utilization. Skillfully analyze and offer insights into overarching issues and key performance metrics. Drive process improvement initiatives focused on enhancing the service desk, collaborating closely with VIP clients to cultivate trust and translate their requirements into actionable plans.

Analyzed ticket information for VIP clients and facilitated seamless transactions between ITSM platforms utilizing the GSEM platform. Monitored interactions among clients, HPE, and various providers (Salesforce, ServiceNow, and others). Proactively identified system issues, initiated ticket creation, and meticulously tracked and tested solutions. Served as a Project Manager and Subject Matter Expert (SME) in collaboration with clients and partners to ensure the proper installation and utilization of GSEM technology for automating transactions across ITSM platforms. Conducted rigorous testing of new customized releases for ServiceNow and Salesforce, assessing the impact of GSEM functionality. Standaryze ITSM policies between organizations and projects.

Led initiatives focused on transforming HR training programs for diversity and inclusion, overseeing leadership formation across multiple regions, including Europe, Asia, and North America.

Program Manager for the Microsoft ESI program, orchestrating engagements with third parties to deliver training resources for multiple organizations and clients globally. Proficient in tracking various projects in accordance with specified requirements, analyzing and forecasting financial status, and adjusting scopes based on future needs. Adept at communicating project status to senior management and collaborating with diverse stakeholders for conflict resolution. Systematically analyze feedback from end users to enhance overall processes, translating insights into meaningful metrics for continuous improvement.

Develops and documents electrical validation requirements and tests, employing a comprehensive approach. Analyzes requirements in collaboration with various stakeholders, ensuring a cohesive integration of different software components. Specializes in the validation of test programs for microprocessors across multiple Intel products, utilizing Agile methodologies to streamline the testing process. Incorporates statistical analysis techniques to document and present the results of new software versions to senior management, facilitating informed decisions on releasing software versions to production.

Led a physical design team as both a People Manager and Project Lead, specializing in creating layouts for High-Speed circuits. Successfully implemented Agile methodologies to enhance communication transparency, foster team engagement, and drive goal-oriented outcomes. Collaborated with various organizations to define clear goals, objectives, deliverables, and project plans. Functioned as a servant leader, adept at removing obstacles and facilitating professional growth opportunities for team members. Proactively managed and monitored tasks and team members, providing constructive feedback on daily work and identifying areas for improvement. Played a key role in team members' end-of-year evaluations, offering valuable feedback, recognitions, and suggestions for improvement. Coach team members in specific areas and develop personalized plans for each team member to align individual goals with broader business objectives. Procure to the team with all tools and trainings required to improve daily work and identify new opportunities of training.

Developing and documenting High Level Test Strategies, Test Plans and detailed Test Cases after completing deep analysis of assigned features. Setup, use and maintenance of personal Test Beds including various Embedded Systems (Router/Access Point/Wireless Client Hardware Prototypes, etc)

Manual and automated verification of new Premium features to be introduced in upcoming firmware versions of the HP MultiService Mobility Controller Series. Acting as Scrum Master

Network design and implementation 4G (Wimax and LTE)

• Achieved project deadlines by coordinating with contractors to manage performance.
• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission.
• Developed and initiated projects, managed costs, and monitored performance.
• Planned, designed, and scheduled phases for large projects.
• Coordinated material procurement and required services for projects within budget requirements.
• Prepared and submitted project invoices for review and approval.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Negotiated and managed third-party contracts related to project deliverables.
• Drafted project reports to identify successful outcomes, insights and future recommendations.