Josue Chaves Su
Networking Engineer
Summary
Networking engineer (on prem and cloud) with proven to troubleshoot and resolve product issues. Demonstrated strong product knowledge to quickly identify and correct problems. Resourceful with focus on prioritizing wide range of tasks while delivering quality support. Poised and professional in stressful and high-pressure situations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Product Support Engineer
Persistent
01.2023 - Current
- Persistent / Rovius cloud
- Rovius Cloud engineer, cloud infrastructure knowledge, manage and troubleshoot
- Ruvius cloud platform, support cx with low, normal and urgent cases
- Troubleshooting networking layers 2,3,4,5,6,7 and Manage clusters, zones, hosts, databases on cloud, among many other cloud devices.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Managed customer relationships by delivering prompt responses to questions.
- lnx, mysql, database, virtualization,
Microsoft Networking Engineer
Persistent
01.2022 - 01.2023
- Persistent
- Job position: Windows Networking Engineer
- Manage of different type of cases related to networking like, DNS, DHCP, ARP, Hyper-V virtual machines, layer 3 and 2 reachability issues
- GPO policies applied to multiple devices, different type of VPNs, HA on servers, troubleshooting of windows servers via CMD, powershell and GUI (DHCP server, NPS server, MFA server, DNS server, VPN servers, SSL encryption and description, TLS, certificates, Active directory among others
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Network Engineer
Juniper
10.2019 - 04.2022
- MSFT dedicated engineer + MX routing engineer
- Manage different types of issues related to networking troubleshooting via command line (ARP, DNS
- DHCP, Firewall rules, load balance, Layer 3 protocols like OSPF, ISIS, BGP… Layer 2 protocols, upgrade of hardware and software on the Juniper Devices
- High availability on routers (VRRP and redundancy) Different type of VPNs like L2 vpn, L3 vpn, EVPN, Point to point VPN, IPSEC among others) JNCIA and JNCIS Juniper certifications
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Performed troubleshooting for Juniper, and packet analysis.
- Detected intrusion attempts and promptly responded to DDoS attacks.
Customer service agent
Convergys
07.2017 - 10.2019
- Tier 2 back up > Tier 2
- Job Position: Insurance information/ billing information/ billing issues/ Escalations from tier 1 agents.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer service agent, Technical customer service
AT&T, Convergys
11.2016 - 12.2016
- (English)
- Company Name:
- Task on jobs:, AT&T related issues and sales
- End of contract reason: The account was closed.
Education
High school diploma -
Liceo de Santa Ana
01.2010 - 05.2014
CCNA Studies -
UCR
Routing and Switching Essentials -scaling networks -connecting networks Juniper Studies -JNCIA certified -JNCIS SP certified Linux Studies -Linux essentials -
UCR
Cybersecurity - Computer Security Engineering
Universidad Fidelitas
08.2023 - Current
Skills
Network troubleshooting skills (Virtual Machines and on prem)Teamwork skillsWorking under pressureEasy going personCompetitive personExperience working with premium support clientsMultitaskingNetworking Knowledge and experienceL3 routing protocolsL3 protocolsL2 protocolsRouter’s Software/Hardware and layer 1Platforms: PTX, MX, M, T, Windows server, Windows OS, AzurePowerShellLinuxActive DirectoryAuthentication / Radius, TACACS, AAAVPN security and technologies (Site to site VPN, always on VPN, IPSEC, L3 VPN, EVPN L2 VPNAmong others)Experience working with graphical interface (GUI) and Command line interface (CLI)Experience with hardware and software upgradesExperience configuring and supporting networking technologiesCloud environments and infrastructureVirtualization
Firewall management tools
Juniper portfolio expertise
IT best practice framework expertise
Network Troubleshooting
Strong troubleshooting skills
Cisco switching expertise
Network performance monitoring
Software load balancer expertise
Network security architecture
MPLS VPN implementation
Cisco equipment familiarity
EIGRP routing
Proactive and team player
Cisco router and switch security
Dashboard creation and configuration
Remote work support
SNMP monitoring
VLAN aggregation
Security architecture and technologies
Networking protocol expertise
Routing protocol expertise
Root Cause Analysis
User credential management
Virtual private networks
Network device monitoring
BGP message types
QoS/CoS expertise
Firewall functionality
Effective communication
Network security systems
IPv6 technologies
Technical infrastructure upgrades
Enterprise WiFi management
Subnetting expertise
Networking and routing protocol expertise
IP multicast structure
Layer-2/3 protocols
DDoS prevention
Verbal and written communication
Project Management
Datacenter network implementations
Firewall technology expertise
IP address structure
WRED operation
OSPF routing
Technical Support
Excellent presentation skills
Fixed wireless networks
DNS implementation
Infrastructure solutions
Packet trace analysis
Network architecture understanding
PVST and MST knowledge
IP Services
8021x experience
MPLS routers
New feature testing
Collaborative ability
LAN switching technologies
Port security knowledge
Information security technology
Azure Platform
Virtualization
Microsoft GPO
Microsoft teams
Windows server
One note
Isis routing protocols
Accomplishments
- Guapiles, Del Colegio agropecuario 200 al sur frente a baterías y repuestos hermanos león,primera casa color amarilla
- Phone #: 7257-3295
Certification
JNCIA
Timeline
Cybersecurity - Computer Security Engineering
Universidad Fidelitas
08.2023 - Current
Product Support Engineer
Persistent
01.2023 - Current
Microsoft Networking Engineer
Persistent
01.2022 - 01.2023
JNCIS
11-2019
Network Engineer
Juniper
10.2019 - 04.2022
JNCIA
08-2019
Customer service agent
Convergys
07.2017 - 10.2019
Customer service agent, Technical customer service
AT&T, Convergys
11.2016 - 12.2016
High school diploma -
Liceo de Santa Ana
01.2010 - 05.2014
CCNA Studies -
UCR
Routing and Switching Essentials -scaling networks -connecting networks Juniper Studies -JNCIA certified -JNCIS SP certified Linux Studies -Linux essentials -
UCR