Lindsey Young
Detroit,Michigan
Summary
Personable and dedicated individual with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Well-educated individual with data integrity and client education talents.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Childcare Director
YMCA of Detroit
Detroit, MI
10.2022 - Current
- Developed, implemented and monitored policies and procedures to ensure the safety of all children in care
- Organized and supervised staff recruitment, training and performance management
- Maintained accurate records of children's attendance, health information and developmental progress
- Conducted regular meetings with staff to discuss strategies for improving quality of childcare services
- Monitored financial budgets related to childcare operations
- Communicated with parents and fostered strong professional relationships
- Monitored compliance with state, federal and company regulations, standards and requirements
- Hired, mentored and monitored qualified childcare staff.
Lead Teacher
Kingdom Kare Learning Center
Detroit, MI
04.2015 - 06.2021
- Organized activities to promote physical, mental and social development of each child
- Involved parents in student learning to increase family interaction and student support
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels
- Arranged classrooms to facilitate optimal education for student groups
- Created various strategies to engage students and deliver enriching educational opportunities
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods
- Planned and organized variety of activities and field trips to aid mental and physical growth in children
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance
- Built and strengthened positive relationships with students, parents and teaching staff
- Differentiated instruction according to student skill level.
Customer Service Representative
Netflix
Farmington Hills, MI
08.2013 - 11.2014
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to resolve service and billing issues
- Answered inbound calls, chats and emails to facilitate customer service.
Data Analyst
Quicken Loans
Detroit, MI
04.2012 - 08.2012
- Examined and verified information in loan application and closing documents
- Organized, filed, and maintained customer, department, and regulatory loan records
- Worked with third-party vendors to address and clear loan closing requirements
- Prepared and delivered loan documents to title and escrow teams
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Bachelor of Arts Early Childhood Education -
Ashford University
12.2020
High School Diploma -
Highland Park Community Highshool
06.2007
Some College (No Degree) Early Childhood Education -
Eastern Michigan University
Skills
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Data Confidentiality
- Customer Service
- Problem-Solving Abilities
- High-Energy Attitude
- Technologically Savvy
- Department Leadership
- Family Maintenance
- Administrative Functions
- Staff Management
- Staff Supervision
- Regulatory Compliance
- Program Development
Certification
- CDA (Child Developmental Associates)
- CPR/First Aid Certified Teacher
Timeline
Childcare Director
YMCA of Detroit
10.2022 - Current
Lead Teacher
Kingdom Kare Learning Center
04.2015 - 06.2021
Customer Service Representative
Netflix
08.2013 - 11.2014
Data Analyst
Quicken Loans
04.2012 - 08.2012
Bachelor of Arts Early Childhood Education -
Ashford University
High School Diploma -
Highland Park Community Highshool
Some College (No Degree) Early Childhood Education -
Eastern Michigan University
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