Juan Arroyo Navarro
Project & Program Manager - Finance, Operations, OPEX | PMO | Lean Six Sigma | Continuous Improvement | Agile
San José,SJ
Summary
Proactive and results-driven professional with over 9 years of experience in leading and managing complex projects across diverse sectors including finance, customer service, security, and technology. Proven expertise in driving continuous improvement, strategic planning, and operational excellence. Adept at managing teams, optimizing processes, and delivering high-impact solutions using Lean Six Sigma and Agile methodologies. Bilingual in Spanish and English, with a track record of enhancing organizational efficiency and fostering innovation.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
9
9
Certifications
Work History
Continuous Improvement & Business Consultant
Red Industries Consulting
5 2022 - Current
- Provide consulting services focused on project management, financial optimization, and continuous improvement for SMEs.
- Deliver tailored solutions in accounting, business operations, and software development.
- Achievements:
- Improved client operational efficiency through customized consulting, resulting in significant cost savings and process enhancements.
Finance Project Manager
Amazon
05.2021 - 05.2022
- Led global financial projects, including payroll, accounts payable, and receivable, ensuring high-quality execution and adherence to governance frameworks.
- Worked with multidisciplinary teams to design, develop, test, and implement scalable solutions.
- Achievements:
- Executed complex accounts payable projects for satellite launch licenses, enhancing global internet connectivity.
- Streamlined payroll processes, reducing manual work by over 25,000 minutes annually.
- Implemented innovative cultural mechanisms, improving organizational engagement and efficiency.
Senior Continuous Improvement Expert
Amazon
04.2017 - 05.2021
- Managed global programs and delivered tactical and strategic projects using Lean Six Sigma and Agile methodologies.
- Partnered with internal and external teams to address business challenges and drive improvements.
- Achievements:
- Achieved $25M in cost savings through continuous improvement projects.
- Developed an apprenticeship program, leading to a $100K cost reduction and an 85% proficiency rate.
- Enhanced team retention by 12% and established robust information security mechanisms.
Customer Service Manager
Amazon
06.2015 - 05.2017
- Directed a team of 25+ associates, focusing on performance management, coaching, and resolving complex customer issues.
- Achievements:
- Exceeded performance metrics for quality and efficiency.
- Launched three new customer service channels in the UK, saving over $4M annually.
Area Supervisor - Sales
CYPROSA Consultoría y Proyectos SA
01.2013 - 05.2015
- Directed a team of 25+ associates, focusing on performance management, coaching, and resolving complex customer issues.
- Achievements:
- Exceeded performance metrics for quality and efficiency.
- Launched three new customer service channels in the UK, saving over $4M annually.
Education
Bachelor in Business Administration (In Progress) -
Universidad Hispanoamericana de Costa Rica
01.2022 - Current
Bachelor in Teaching English - undefined
Universidad Hispanoamericana de Costa Rica
01.2014 - undefined
Diploma in Project Management - undefined
International Business Management Institute
01.2019 - undefined
Bachelor’s Degree in Secondary Education - undefined
Colegio Napoleón Quesada Salazar
01.2010 - undefined
Skills
- Continuous Improvement (including Lean Six Sigma and Agility)
- Global Project Management (including Microsoft Project and Roadmaps)
- Microsoft Office Suite (including Microsoft Visio)
- Personnel and Operational Management
- Data Analysis and Financial Analysis (including Statistics)
- Customer Relationship Management (including Customer Focus)
- General Administration (including Contracts and Tenders)
- Training and Facilitation
- Excellent Verbal and Written Communication
- Product Analysis
- Strategic Planning
- SQL Database Management
- Marketing and Sales Management
Certification
Certified Associate in Project Management (CAPM) – PMI Institute (2022, in progress)
Languages
English
Spanish
Italian
Awards
- Amazon 2021: Recognition for Highest Standards in Hiring Staff
- Amazon 2017: Golden Pecci Innovation Award for Best Process Improvement Implementation
- Amazon 2017: Recognition for Alexa Customer Care Launch
- Amazon 2016: Best Performance Award in Customer Service
References
Available upon request
Certificates
- Certified Associate in Project Management (CAPM) – PMI Institute (2022, in progress)
- Accelerating Implementation Methodology – IMA (2021)
- Amazon Bar Raiser Certificate – Expert in High Standards Hiring (2021)
- Leadership and Team Development Certificate – International Business Management Institute (2019)
- Data Analysis for Lean Six Sigma – University of Amsterdam (2019)
- Coaching and Developing Employees – Lynda (2018)
- Agile Methodologies – SINNPLIFY (2017)
- Green Belt Certification – Lean Six Sigma – Cámara de Industrias (2017)
- Food Handling Certificate – INA (2014)
Timeline
Bachelor in Business Administration (In Progress) -
Universidad Hispanoamericana de Costa Rica
01.2022 - Current
Finance Project Manager
Amazon
05.2021 - 05.2022
Diploma in Project Management - undefined
International Business Management Institute
01.2019 - undefined
Senior Continuous Improvement Expert
Amazon
04.2017 - 05.2021
Customer Service Manager
Amazon
06.2015 - 05.2017
Bachelor in Teaching English - undefined
Universidad Hispanoamericana de Costa Rica
01.2014 - undefined
Area Supervisor - Sales
CYPROSA Consultoría y Proyectos SA
01.2013 - 05.2015
Bachelor’s Degree in Secondary Education - undefined
Colegio Napoleón Quesada Salazar
01.2010 - undefined
Continuous Improvement & Business Consultant
Red Industries Consulting
5 2022 - Current
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