Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Juan Bogantes

Tier 2 Technical Consulting Engineer For Cisco TAC
Grecia

Summary

Passionate and highly organized young, with a steady source of motivation as I thrive on challenge and constantly set goals for myself. I’m not comfortable with settling, and I’m always looking for an opportunity to do better and achieve greatness. Work well with others and build excellent cross-team relationships. I have been working at Sykes on Cisco account, there have had I huge personal and professional growth which has given me a good experience at the Networking world. I am always looking for new opportunities to keep growing up for improving my capabilities and skills. Helping people with their day by day troubles will be always a pleasure for me as it is one of the things that i better do.

Overview

4
4
years of professional experience

Work History

Tier 2 Technical Support Engineer

Foundever
09.2021 - Current
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Led training sessions for new staff to ensure high-quality technical support standards across team.

Education

Certificate - CCNA, Routing And Switching

Universidad Nacional
Heredia, CR
05.2001 -

Associate of Technology - Linux

Foundever
Heredia,CR
05.2001 -

Associate of Technology - Cloud Management

Foundever
Heredia, CR
05.2001 -

Skills

  • Problem-solving

  • Teamwork and collaboration

  • Ticket management

  • Analytical thinking

Timeline

Tier 2 Technical Support Engineer

Foundever
09.2021 - Current

Certificate - CCNA, Routing And Switching

Universidad Nacional
05.2001 -

Associate of Technology - Linux

Foundever
05.2001 -

Associate of Technology - Cloud Management

Foundever
05.2001 -
Juan BogantesTier 2 Technical Consulting Engineer For Cisco TAC