Juan Ignacio Quirós Müller
Network Engineer
Curridabat,San José
Summary
Networking engineer with experience in monitoring, upgrading, configuring, t-shoot and Linux administration. I am passionate about technology innovation and I am a problem solver who is always ready for new challenges. I am always looking for new ways to improve all the processes in my business and personal day to day. I focus on time management, investigation, escalations, knowledge-base, internal databases, responsibility and quickly adapting to new learning. Results-driven Network Engineer with 8 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
14
14
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Enterprise Network Engineer (Level 2)
Juniper Networks
08.2014 - 12.2022
- Monitoring clients networks stability and correct operation
- Troubleshooting issues related to the stability of the networks in customer branches (Tech-Support)
- Contact customers to verify the proper functioning of the computers and network equipment
- Write the root cause analysis of customer issues on a regular basis and elevate when necessary
- Be the first point of contact for Juniper Networks customers
- Performed well documented elevations
- Performing health checks
- Supported L2/L3 switches
- Complete EX/QFX switches coverage
- ELS and non-ELS
- Worked as well with service provider devices and firewalls.
Global Access Operations Associate
Bank of America
01.2011 - 07.2014
- Maintaining strict confidentiality and follow all applicable Bank of America policies for securing confidential information
- Tasks were performed using MS Active Directory, SAP, AS400, among others
- Managing accesses for new hires, terminations, access to every single tool that any hire would need to perform their daily job tasks
- Provide regular, formal and informal feedback to peer workers
- Supporting training of new Associates.
Direct Employee - Service Desk
Hewlett-Packard Enterprise
10.2008 - 01.2011
- Being the first point of contact for employees, via phone or email
- Ensure the proper functioning of the company's internal computer equipment (MS Office, Lotus Notes)
- Password resets/Account lockouts or any other issues
- Providing a fast response with an empathetic manner and finish with quick solutions for the employees.
Education
Técnico en Redes y Comunicaciones (CCNA) -
Universidad de Costa Rica (Cisco-UCR)
General Basic Education - undefined
Colegio Calasanz Hispanocostarricense
Skills
Access Control
Firewall management tools
Risk Assessment
Performance Improvement
Technical Troubleshooting
OSPF routing
Root Cause Analysis
Networking and routing protocol expertise
8021x experience
Routing Protocols Expertise
Technical Support Capabilities
Packet trace analysis
Certification
Juniper JNCIA-Junos
References
- Esteban Villalobos, Senior Technology Manager - Ops Manager, evillaloboses@hotmail.com, +506 7075 3660
- Esteban Garro, Juniper TAC Tier II Engineer, alubatar123@gmoil.com, +506 8523 0563
Listen to music
I enjoy my spare time listening to good music. I love Electronic music as well as Rock, Metal, Alternative, Pop and Latin. I was a DJ for some time as well.
Timeline
Enterprise Network Engineer (Level 2)
Juniper Networks
08.2014 - 12.2022
Global Access Operations Associate
Bank of America
01.2011 - 07.2014
Direct Employee - Service Desk
Hewlett-Packard Enterprise
10.2008 - 01.2011
Técnico en Redes y Comunicaciones (CCNA) -
Universidad de Costa Rica (Cisco-UCR)
General Basic Education - undefined
Colegio Calasanz Hispanocostarricense