Juan Ignacio Berrocal Salazar
Customer Service & Sales Professional
Heredia,Heredia
Summary
Highly motivated customer service and sales professional with 10+ years’ experience in face to face customer service-related positions and 2+ years Management experience in the Food industry (Fast food chains).
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Client & Sales Representative
Teleperformance
08.2022 - Current
- Bilingual agent in service to an account with functions focused on customer service to solve problems of different difficulties and make sales of the services offered by the Cox United States of America account.
- Boosted client satisfaction by promptly addressing inquiries and providing tailored product recommendations.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Developed and executed successful sales strategies for consistently surpassing my monthly targets.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
Cashier
Automercado S.A
09.2019 - Current
- Scan the codes of the products that have been selected by the client, to generate in the system the invoice with the total amount to be paid for the merchandise and/or public services.
- Receive the money and apply the respective cancellation, providing excellent customer service.
- Leader of an area of the 5’s program, ensuring compliance with procedures and organizing activities to improve order.
Supervisor
Pollo Granjero S.A
03.2016 - 08.2018
- Maintain healthy relationships with suppliers while monitoring/preparing weekly supplies needs.
- Oversee, motivate, and lead a group of 2-3 cook/cashiers within my store.
- In charge of the financial aspect of the store (cash flow handling)
- Elaborate daily performance reports for the store (Sales, losses, cash utilization, etc) and report back to HQ.
- Inventory management.
- In charge of the staff payroll cycle (sick leaves, overtime, vacations, absences, etc)
- Responsible for employee continuous training, disciplinary action cycle.
Cook
Pollo Granjero S.A
06.2015 - 03.2016
- In charge of daily meal prepping.
- Restaurant sanitization and maintenance.
- Back up Cashier, assisting my Supervisor with the cashier role as needed.
- Front line Customer Service (In charge of receiving customer orders, prepping, and delivering in a timely manner.
Education
High School Diploma -
Colegio Marco Tulio Salazar
05.2014 - 12.2014
High School Diploma - bACHILLER
DGEC-MEP
01.2019 - 12.2019
BUSINESS ADMINISTRATION - undefined
ULACIT
01.2020 - Current
Skills
- Intermediate MS OFFICE package management
- Advance computer knowledge
- High experience in video games
- Knowledge in old school gaming consoles
- Teamwork
- Continuous improvement
- Impeccable work ethic
- Open to criticism and feedback
Certification
B1 Driver’s License (with vehicle)
Timeline
Client & Sales Representative
Teleperformance
08.2022 - Current
BUSINESS ADMINISTRATION - undefined
ULACIT
01.2020 - Current
Cashier
Automercado S.A
09.2019 - Current
High School Diploma - bACHILLER
DGEC-MEP
01.2019 - 12.2019
Supervisor
Pollo Granjero S.A
03.2016 - 08.2018
Cook
Pollo Granjero S.A
06.2015 - 03.2016
High School Diploma -
Colegio Marco Tulio Salazar
05.2014 - 12.2014
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