Juan Mora
Systems Engineer
Heredia,Heredia
Summary
Hello, I am a junior developer with a strong foundation in HTML/CSS, JavaScript, Python, cloud systems and OS such as Linux and Mac. I have developed a solid understanding of cloud computing concepts and gained hands-on experience in troubleshooting and resolving technical issues.
Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.
Overview
5
5
years of professional experience
Work history
Intune Support Engineer
Tek Experts
Heredia
2022.03 - 2023.08
- Evaluated system linkages and optimised connections to improve compatibility and function.
- Partnered with users to understand and define system requirements.
Azure Support Engineer
Tek Experts
Heredia
2020.11 - 2021.05
- Demonstrated strong technical skills in Azure resource management, virtual networking, identity and access management, and automation.
Wireless support engineer
Foundever
Heredia
2019.06 - 2020.11
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Customer support agent
Foundever
Heredia
2018.06 - 2019.06
- Collaborated with cross-functional teams to provide accurate and timely support to customers.
Education
High School Diploma - Bachelor degree
11.2017
Cisco v7
Systems engineering
Python, HTML, CSS, Javascript
Linux
2022.01 -
Skills
- Fast Learner
- Ability to Work in a Team
- Microsoft Office
- Python
- Django
- Kubernetes
- HTML & CSS
- JavaScript
- Linux
- Amazon AWS
- Microsoft Azure
- SQL
- Cisco
- Cyber Security
- Backend Development
- Frontend Development
- Root Cause Analysis (RCA) methodology
- Issue diagnosis and resolution
- Remote troubleshooting
Languages
English
Proficient (C2)
Spanish
Native
Portuguese
Elementary (A2)
Timeline
Intune Support Engineer - Tek Experts
2022.03 - 2023.08
Cisco Academy - , Linux
2022.01 -
Azure Support Engineer - Tek Experts
2020.11 - 2021.05
Wireless support engineer - Foundever
2019.06 - 2020.11
Customer support agent - Foundever
2018.06 - 2019.06
Liceo Ing. Carlos Pascua Z. - High School Diploma, Bachelor degree
Cisco Academy - , Cisco v7
Universidad Hispanoamericana - , Systems engineering
Udemy - , Python, HTML, CSS, Javascript