Juan Quesada Quiros
Los Angeles
Summary
Dynamic Data Analyst with a proven track record at Betcris, adept in data visualization and fostering customer loyalty. Excelled in transforming complex data into actionable insights, enhancing decision-making processes. Skilled in Excel functions and analytical problem-solving, with a knack for maintaining data integrity across teams. Achieved increased stakeholder satisfaction through meticulous report preparation and empathetic customer service.
Overview
8
8
years of professional experience
Work History
Data Analyst
Betcris
Guachipelin, Escazu
11.2017 - 09.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
Customer Service Representative
Teleperformance
Lindora
06.2016 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor -
Liceo Vicente Lachner Sandoval
Cartago, Los Ángeles 12.2014
Skills
- Data visualization and presentations
- Data analysis
- Excel functions
- Data cleaning
- Analytical problem solving
- Statistical analysis
- Attention to detail
- Report preparation
Languages
English
Intermediate (B1)
Timeline
Data Analyst
Betcris
11.2017 - 09.2024
Customer Service Representative
Teleperformance
06.2016 - 10.2017
Bachelor -
Liceo Vicente Lachner Sandoval