Juan Carlos Córdoba

Skilled Business Process Improvement Representative offering several years of experience in People Management. Strong leadership skills with an analytical, organized and proactive approach to work process development / improvement. Successful in resolving challenging issues for customers, creating customer satisfaction while keeping high quality standards. Adept at improving service levels and efficiency by developing and implementing new processes that streamline operations, decrease cost structures and strengthen company brands. Proven ability to build and lead teams as well as implement strategic initiatives.

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

• Supervised team of 50 staff members.
• Resolved product issue through consumer testing.