Juan Carlos Fernández Bravo
Summary
Frozen Airline Transport Pilot License holder with Instrument and Multi-Engine Ratings. 255 Hours of total flight time on a C182, PA28, & PA34. Knowledgeable in Cessna Caravan 208B and Airbus A320. Proficient with Garmin G1000. Holder of Language Proficiency Level 6 and Class 1 Medical certifications.
Overview
5
5
years of professional experience
Work history
Junior Customer Service Specialist
Swarovski
San José, Costa Rica
2024.08 - 2025.04
- Created refunds & replacements for customers.
- Gave assessment for products and other inquiries.
- Answered customer telephone calls and chats promptly.
INL Aviation Intern
U.S. Embassy
San José, Costa Rica
2021.11 - 2022.03
- Assisted with Skydio UAV training operations.
- Over-sighted UAV project development to completion.
- Established point of contact between INL and police units.
Global Returns & Repairs Specialist
Smith & Nephew
San José, Costa Rica
2020.10 - 2021.11
- Created transactions via SAP PR1.
- Provided assistance via CISCO VoIP and Outlook.
- Built rapport with customers to boost client retention.
Education
FATPL / CPL / IFR / MEL -
CPEA Aviation Academy
San José, Costa RicaBachelor of Arts - Audio Production
Middlesex University
London, United Kingdom2018
Associate of Applied Science - Audio Technology
SAE Institute of Technology
Nashville, United States2016
High School Diploma -
Marian Baker School
San José, Costa Rica2013
Skills
- Leadership
- Adaptability
- Customer Service
- Situational Awareness
- Efficient Communication
- Audio Engineering
- Third-Party Protection
- English CEFR Level C1
Timeline
Junior Customer Service Specialist
Swarovski
2024.08 - 2025.04
INL Aviation Intern
U.S. Embassy
2021.11 - 2022.03
Global Returns & Repairs Specialist
Smith & Nephew
2020.10 - 2021.11
FATPL / CPL / IFR / MEL -
CPEA Aviation Academy
Bachelor of Arts - Audio Production
Middlesex University
Associate of Applied Science - Audio Technology
SAE Institute of Technology
High School Diploma -
Marian Baker School