Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Diego Mondragon Rojas

Tilaran

Summary

I consider my self a responsible and orderly person with a strong willingness to help others and at the same time always aiming to achieve all my goals within my position and also reaching or even exceeding all my metrics and targets.

Experienced with data analysis, process improvement, and workflow management. Utilizes analytical thinking to identify and address inefficiencies. Strong understanding of operational dynamics, ensuring smooth and effective process execution.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Backoffice Processing Analyst

Deel
08.2024 - Current
  • Implemented innovative solutions to address complex processing challenges, enhancing the accuracy and speed of task completion.
  • Reduced processing errors with thorough data analysis, ensuring accurate results and timely completion of tasks.
  • Conducted thorough quality checks on processed data, identifying discrepancies early on and minimizing potential issues down the line.

Technical Customer Service Associate

AWS, Amazon Web Services
05.2022 - Current
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Trained new associates in customer service protocols, elevating overall team's performance.

Virtual Customer Service Associate

Amazon
08.2019 - 05.2022

Education

High School degree -

LICEO MAURILIO ALVARADO VARGAS
Tilaran, Costa Rica
01.2014 - 01.2018

Skills

  • Advanced Office 365 Proficiency
  • Fast typing skills
  • Comprehensive Knowledge of Computing Systems
  • Strong written and verbal communication skills
  • Excellent time management
  • AWS Cloud Computing Expertise
  • Data mining and quality check proficiency
  • Task Organization
  • Software expertise like Jira, Zendesk and other helpdesk software systems

Timeline

Backoffice Processing Analyst

Deel
08.2024 - Current

Technical Customer Service Associate

AWS, Amazon Web Services
05.2022 - Current

Virtual Customer Service Associate

Amazon
08.2019 - 05.2022

High School degree -

LICEO MAURILIO ALVARADO VARGAS
01.2014 - 01.2018
Juan Diego Mondragon Rojas