JUAN JOSE PORRAS MEZA
Information Systems Engineer | Atlassian Administrator And Consultant
San Rafael,H
Summary
Highly efficient and proactive IT Helpdesk Specialist with a strong focus on process optimization and delivering exceptional service. Proven troubleshooting abilities honed over 15 years supporting English-speaking users. Driven by continuous self-learning, I independently manage a sophisticated multi-node Proxmox home lab behind Cloudflare, showcasing expertise in infrastructureas-code best practices and the deployment of diverse open-source services (including GitLab, AWX, Kubernetes, and more) via Ansible playbooks.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Information Systems Engineer | Atlassian Administrator
Splunk
05.2024 - Current
- Administered Jira Data Center, Service Management, Trello, and Confluence.
- Developed and maintained Jira projects, workflows, custom fields, and issue types.
- Implemented automation using Jira Automation, webhooks, and JQL/Groovy scripting.
- Managed and integrated various Atlassian plugins, including Scriptrunner.
- Translated business needs into effective Jira solutions.
- Leveraged Ansible and API for Cloud and On-Prem environment management.
- Managed user access and enforced governance policies.
- Maintained sharing configurations.
- Provided expert-level application support.
- Handled user account management.
- Provided expert-level application support.
- Managed user accounts within the brand.
- Maintained surveys and provided troubleshooting.
- Served as a survey reviewer and approver.
- Utilized API for management tasks.
HPE Lab Administrator
OTSI - Object Technology Solutions Inc.
01.2024 - 04.2024
- Managed comprehensive inventory (in/out) and warehouse operations for diverse lab equipment: Aruba switches (all models/prototypes), Aruba APs, HPE/HP servers, Cisco switches, Lantronix console servers.
- Handled equipment reception, rack mounting, and initial configuration.
- Proactively monitored and controlled critical infrastructure components: DACs, transceivers, cables, PDUs, PSUs.
- Administered Netbox for infrastructure documentation.
- Provided essential onsite support to remote engineers: cable management, device reboots, visual assistance, equipment/configuration adjustments.
- Oversaw device recycling initiatives.
- Maintained lab environmental and electrical monitoring systems, ensuring adherence to lab guidelines and order.
IT Help Desk and Atlassian Administrator
GBS Data Corporation S.A.
06.2019 - 12.2023
- Managed Linux servers (VMware ESXi) and self-hosted web apps (Opendistro, FreeIPA, Nextcloud, etc.)
- Administered Windows Server (AD, WSUS, WDS, File Server) and supported macOS, Ubuntu, Windows.
- Maintained Fortinet security (FortiGate, FortiSwitches, FortiAnalyzer, FortiClient VPN), printers, 3rd party services.
- Ansible for IaC, Gitlab for change control; Cloudflare administration.
- Supported 500+ user network (FortiGate, Cisco Catalyst): VPN/IPSec, VLANs, port config.
- Managed 7+ rack server room; supported Dell/HP servers (including Nimble Array).
- SnipeIT for device inventory and support.
- Administered Atlassian Jira DC/SM/Confluence (multi-node).
- Created/maintained Jira projects, workflows, automation, etc.
- JQL/Groovy; managed plugins (Exalate, JEP, JMWE, Project Configurator).
- Migrated 50+ Jira projects with no data loss.
- Translated user needs to Jira features.
Centro de Soporte de Firma Digital
NETCOM
01.2017 - 05.2019
- BCCR Digital Signature support technician and supervisor backup.
- Chat, email and phone support to end users who acquired digital signature service in any bank institution.
- In charge of schedules, exceptions, vacation, payroll, training new hires, mentoring and coaching.
- Perform English tests and interviews for new hires and active employees for English speaking departments.
Consultant
PZ Consultores Honduras
02.2014 - 12.2016
- Company Overview: Services and events coordinator at La Placita D'Susy Restaurant Honduras.
- Auditor at UNITEC Honduras pre/post graduate sales department.
- Head trainer and quality assurance department chief at ITS Infocom Honduras.
- Services and events coordinator at La Placita D'Susy Restaurant Honduras.
IT Helpdesk Call Center Supervisor
GSK
01.2012 - 12.2013
Salesforce.com Technical Support Specialist
Fujitsu
07.2010 - 12.2011
Low/Mid/High Range Printer Support Technician
Hewlett Packard Enterprise
03.2007 - 07.2010
Education
Bachillerato - Ingeniería informática
ULACIT
01.2009 - 12.2011
Microsoft Office Specialist - undefined
Universidad Cenfotec
09.2006 - 12.2007
Bachelor's degree - Computer Engineering
ULACIT
Skills
- Programming Languages (Java, C#, Python)
- Atlassian Administration (Jira, Confluence, Trello)
- Jira Migrations (On-premises & Cloud)
- Ansible Automation (IaC, AWX)
- Groovy Scripting (JQL, ScriptRunner)
- Linux Administration
- Windows Server Management (AD, WSUS, WDS)
- Network Engineering (Fortinet, Cisco Catalyst, VPN/IPSec)
- Virtualization (VMware ESXi, Proxmox)
- Kubernetes
- API Integration
- Cloudflare Administration
Technical Expertise
Software Development & Scripting
Advanced proficiency in Java, C#, and Python (GUI/console apps, academic/personal projects). Expert in JQL/Groovy scripting for Jira solutions (ScriptRunner, Automation, webhooks) and task automation with Ansible.
Atlassian & Migrations
Deep expertise in administering Jira (Data Center/Service Management), Confluence, and Trello. Proven ability to execute complex Jira on-premises and cloud migrations at an advanced technical level, validated through hands-on testing in personal Home Lab.
Infrastructure Automation & DevOps
Extensive experience with Infrastructure-as-Code using Ansible, AWX, and Git/GitLab for version control and change management. Proficient in API utilization for environment management.
Operating Systems & Virtualization
Advanced administration of Linux (Ubuntu), Windows Server (AD, WSUS, WDS, File Server), macOS, and Windows clients. Hands-on experience with virtualization platforms like VMware ESXi and Proxmox.
Network & Security Management
Solid background in managing complex network environments (500+ users) with Fortinet (FortiGate, FortiSwitches, FortiAnalyzer), Cisco Catalyst (VLANs, port config), Cloudflare, and F5 BigIP. Expertise in VPN/IPSec.
System Administration & Monitoring
Proficient in managing diverse server hardware (Dell/HP, Nimble Array), self-hosted web applications (Opendistro, FreeIPA, Nextcloud), and utilizing tools like Kibana for monitoring and SnipeIT/Netbox for asset management.
Training
- CKA Preparation, 2023 - ongoing
- The Web Developer Bootcamp, 2023
Timeline
Information Systems Engineer | Atlassian Administrator
Splunk
05.2024 - Current
HPE Lab Administrator
OTSI - Object Technology Solutions Inc.
01.2024 - 04.2024
IT Help Desk and Atlassian Administrator
GBS Data Corporation S.A.
06.2019 - 12.2023
Centro de Soporte de Firma Digital
NETCOM
01.2017 - 05.2019
Consultant
PZ Consultores Honduras
02.2014 - 12.2016
IT Helpdesk Call Center Supervisor
GSK
01.2012 - 12.2013
Salesforce.com Technical Support Specialist
Fujitsu
07.2010 - 12.2011
Bachillerato - Ingeniería informática
ULACIT
01.2009 - 12.2011
Low/Mid/High Range Printer Support Technician
Hewlett Packard Enterprise
03.2007 - 07.2010
Microsoft Office Specialist - undefined
Universidad Cenfotec
09.2006 - 12.2007
Bachelor's degree - Computer Engineering
ULACIT
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