Juan Manuel Guerrero González
Engineer Telematic
Alajuela,Desamparados
Summary
As a professional in telematics, my academic and work
training has focused on both the areas of networks and
technical support. I have experience as department manager
and staff in charge. I am a professional committed to
research, leadership and teamwork. I have worked with CISCO,
WEBEX, OFFICE 365, AZURE, AWS, Vmware, ILO, among others.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
8
8
Certifications
Work History
System Administrator L2
Tier Four Services
04.2024 - Current
- Manage and configure operating systems, applications and cloud infrastructure, guaranteeing their performance and security.
- Performing advanced troubleshooting in cloud infrastructure, operating systems, networks, backup systems, connections with ISPs and failures of external providers, including log extraction and analysis.
- Manage tickets from the ticket management platform, ensuring documentation, incident details, service requests, changes, problems and solutions.
- Proactive review of alerts and events from the different existing systems and platforms including but not limited to network devices, password management tools, cloud management tools, backup infrastructure, etc.
- Create and manage support tickets with service providers including cloud, infrastructure, etc.
- Implementation of security updates and patches, following the SGSI guidelines.
- Comply with established SLAs for ticket resolution and customer satisfaction.
- Collaborate with multidisciplinary teams to design and implement technological solutions that improve operational efficiency and security.
- Maintain updated technical documentation, facilitating continuous compliance with QMS and ISMS standards.
IT Assistant
ACIB-FUNIN
4 2022 - 03.2024
- Provide on-site support and remote support to users in
the organization.
- Perform preventive and corrective maintenance of
software and equipment.
- Maintain contact with service providers to request
support and advice.
- Prepare quotes for IT equipment and software
- Ensure the proper use of IT resources assigned to
users.
- Hardware and software management.
- Encryption and data transmission.
- Typing, coding, modification of the database.
Manager of TI
Liga Deportiva Alajuelense
09.2018 - 01.2021
- Administration of the Office 365 platform.
- Preventive and corrective maintenance of the network of the entire Alejandro Morera Soto stadium.
- Reorganization of structured cabling and installation of security cameras.
- Provisioning and connectivity of telephone lines with providers.
- Management of telephone exchange and its extensions.
- PDA configuration to scan tickets in matches.
- User management in Active Directory and Azure.
Assistant TI
COLYPRO
05.2017 - 04.2018
- Remote and face-to-face support.
- Corrective and preventive maintenance of computer equipment.
- Software maintenance.
- User management in Active Directory.
- GPO management.
Fiber Optic Installer
Instituto Costarricense de Electricidad
06.2016 - 06.2017
- Crew manager.
- Install fiber optics in homes and businesses.
- Control of tools and assets in charge.
Technical support
Concentrix
2 2016 - 5 2016
- Assisting clients with complex technical issues requiring in-depth problem solving
- Maintaining and updating client system software to latest specs to avoid potential faults and errors
- Creating comprehensive case reports and updated manuals and guidance documents when appropriate
- Comprehensively followed up cases that had been resolved to ensure that proposed solutions had been effective
- Tested potential fixes and solutions to reported issues
Network Assistant
America Free Zone
01.2015 - 02.2016
- Maintenance of IT rooms and Datacenter.
- Maintenance and updating of server software.
- Verification of data in databases and their updating.
- Technical support to the end user.
- Troubleshooting on the network
Education
Telematics Technician -
Instituto Nacional de Aprendizaje
Alajuela, Costa Rica 06.2013 - 05.2016
Network Security Technician - undefined
Instituto Nacional de Aprendizaje
Alajuela, Costa Rica 05.2015 - 05.2015
IT Essentials - undefined
Instituto Nacional de Aprendizaje
Alajuela, Costa RicaCCNA Switching & Routing: Introduction to Networks Internet Networks - undefined
Instituto Nacional de Aprendizaje
Alajuela, Costa RicaCCNA: Basic principles of routing and switching Internet networks - undefined
Instituto Nacional de Aprendizaje
Alajuela, Costa RicaCCNA Routing and Switching: Network Scaling Internet Networks - undefined
Instituto Nacional de Aprendizaje
Alajuela, Costa RicaCCNA Routing and Switching: Connecting networks Internet networks - undefined
Instituto Nacional de Aprendizaje
Alajuela, Costa RicaSkills
System monitoring
Certification
Java Programing Solving Problems with Software
Languages
English
Portuguese
Spanish
Timeline
System Administrator L2
Tier Four Services
04.2024 - Current
Manager of TI
Liga Deportiva Alajuelense
09.2018 - 01.2021
Assistant TI
COLYPRO
05.2017 - 04.2018
Fiber Optic Installer
Instituto Costarricense de Electricidad
06.2016 - 06.2017
Network Security Technician - undefined
Instituto Nacional de Aprendizaje
05.2015 - 05.2015
Network Assistant
America Free Zone
01.2015 - 02.2016
Telematics Technician -
Instituto Nacional de Aprendizaje
06.2013 - 05.2016
IT Assistant
ACIB-FUNIN
4 2022 - 03.2024
Technical support
Concentrix
2 2016 - 5 2016
IT Essentials - undefined
Instituto Nacional de Aprendizaje
CCNA Switching & Routing: Introduction to Networks Internet Networks - undefined
Instituto Nacional de Aprendizaje
CCNA: Basic principles of routing and switching Internet networks - undefined
Instituto Nacional de Aprendizaje
CCNA Routing and Switching: Network Scaling Internet Networks - undefined
Instituto Nacional de Aprendizaje
CCNA Routing and Switching: Connecting networks Internet networks - undefined
Instituto Nacional de Aprendizaje
Similar Profiles
Henry RodriguezHenry Rodriguez
Armed Private Security Guard at Top Tier Security ServicesArmed Private Security Guard at Top Tier Security Services
SENTHIL KUMARSENTHIL KUMAR
Seasonal Job at Tier 1 Services: YVR Snow RemovalSeasonal Job at Tier 1 Services: YVR Snow Removal
DANIEL BORDENDANIEL BORDEN
Field Supervisor at Specialized Construction ServicesField Supervisor at Specialized Construction Services
Pablo Cerdas GamboaPablo Cerdas Gamboa
Hotel Manager at CTVJ HotelesHotel Manager at CTVJ Hoteles
Karen MeermanKaren Meerman
Senior Community Operations Manager at Uber TechnologiesSenior Community Operations Manager at Uber Technologies