Juan Manuel Guerrero González
Engineer Telematic
Alajuela,Desamparados
Summary
As a professional in telematics, my academic and work
training has focused on both the areas of networks and
technical support. I have experience as department manager
and staff in charge. I am a professional committed to
research, leadership and teamwork. I have worked with CISCO,
WEBEX, OFFICE 365, AZURE, AWS, Vmware, ILO, among others.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
8
8
Certifications
Work History
System Administrator L2
Tier Four Services
04.2024 - Current
- Manage and configure operating systems, applications and cloud infrastructure, guaranteeing their performance and security.
- Performing advanced troubleshooting in cloud infrastructure, operating systems, networks, backup systems, connections with ISPs and failures of external providers, including log extraction and analysis.
- Manage tickets from the ticket management platform, ensuring documentation, incident details, service requests, changes, problems and solutions.
- Proactive review of alerts and events from the different existing systems and platforms including but not limited to network devices, password management tools, cloud management tools, backup infrastructure, etc.
- Create and manage support tickets with service providers including cloud, infrastructure, etc.
- Implementation of security updates and patches, following the SGSI guidelines.
- Comply with established SLAs for ticket resolution and customer satisfaction.
- Collaborate with multidisciplinary teams to design and implement technological solutions that improve operational efficiency and security.
- Maintain updated technical documentation, facilitating continuous compliance with QMS and ISMS standards.
IT Assistant
ACIB-FUNIN
4 2022 - 03.2024
- Provide on-site support and remote support to users in
the organization.
- Perform preventive and corrective maintenance of
software and equipment.
- Maintain contact with service providers to request
support and advice.
- Prepare quotes for IT equipment and software
- Ensure the proper use of IT resources assigned to
users.
- Hardware and software management.
- Encryption and data transmission.
- Typing, coding, modification of the database.
Manager of TI
Liga Deportiva Alajuelense
09.2018 - 01.2021
- Administration of the Office 365 platform.
- Preventive and corrective maintenance of the network of the entire Alejandro Morera Soto stadium.
- Reorganization of structured cabling and installation of security cameras.
- Provisioning and connectivity of telephone lines with providers.
- Management of telephone exchange and its extensions.
- PDA configuration to scan tickets in matches.
- User management in Active Directory and Azure.
Assistant TI
COLYPRO
05.2017 - 04.2018
- Remote and face-to-face support.
- Corrective and preventive maintenance of computer equipment.
- Software maintenance.
- User management in Active Directory.
- GPO management.
Fiber Optic Installer
Instituto Costarricense de Electricidad
06.2016 - 06.2017
- Crew manager.
- Install fiber optics in homes and businesses.
- Control of tools and assets in charge.
Technical support
Concentrix
2 2016 - 5 2016
- Assisting clients with complex technical issues requiring in-depth problem solving
- Maintaining and updating client system software to latest specs to avoid potential faults and errors
- Creating comprehensive case reports and updated manuals and guidance documents when appropriate
- Comprehensively followed up cases that had been resolved to ensure that proposed solutions had been effective
- Tested potential fixes and solutions to reported issues
Network Assistant
America Free Zone
01.2015 - 02.2016
- Maintenance of IT rooms and Datacenter.
- Maintenance and updating of server software.
- Verification of data in databases and their updating.
- Technical support to the end user.
- Troubleshooting on the network
Education
Telematics Technician -
Instituto Nacional de Aprendizaje
Alajuela, Costa Rica 06.2013 - 05.2016
Network Security Technician - undefined
Instituto Nacional de Aprendizaje
Alajuela, Costa Rica 05.2015 - 05.2015
IT Essentials - undefined
Instituto Nacional de Aprendizaje
Alajuela, Costa RicaCCNA Switching & Routing: Introduction to Networks Internet Networks - undefined
Instituto Nacional de Aprendizaje
Alajuela, Costa RicaCCNA: Basic principles of routing and switching Internet networks - undefined
Instituto Nacional de Aprendizaje
Alajuela, Costa RicaCCNA Routing and Switching: Network Scaling Internet Networks - undefined
Instituto Nacional de Aprendizaje
Alajuela, Costa RicaCCNA Routing and Switching: Connecting networks Internet networks - undefined
Instituto Nacional de Aprendizaje
Alajuela, Costa RicaSkills
System monitoring
Certification
Java Programing Solving Problems with Software
Languages
English
Portuguese
Spanish
Timeline
System Administrator L2
Tier Four Services
04.2024 - Current
Manager of TI
Liga Deportiva Alajuelense
09.2018 - 01.2021
Assistant TI
COLYPRO
05.2017 - 04.2018
Fiber Optic Installer
Instituto Costarricense de Electricidad
06.2016 - 06.2017
Network Security Technician - undefined
Instituto Nacional de Aprendizaje
05.2015 - 05.2015
Network Assistant
America Free Zone
01.2015 - 02.2016
Telematics Technician -
Instituto Nacional de Aprendizaje
06.2013 - 05.2016
IT Assistant
ACIB-FUNIN
4 2022 - 03.2024
Technical support
Concentrix
2 2016 - 5 2016
IT Essentials - undefined
Instituto Nacional de Aprendizaje
CCNA Switching & Routing: Introduction to Networks Internet Networks - undefined
Instituto Nacional de Aprendizaje
CCNA: Basic principles of routing and switching Internet networks - undefined
Instituto Nacional de Aprendizaje
CCNA Routing and Switching: Network Scaling Internet Networks - undefined
Instituto Nacional de Aprendizaje
CCNA Routing and Switching: Connecting networks Internet networks - undefined
Instituto Nacional de Aprendizaje