Juan Pablo Gazel
Business Administrator
Escazu,San Jose
Summary
Results-driven professional bringing ten+ years of experience in sales operations, order management, financial reporting, planning and data analysis.
Skilled in developing trustworthy, ethical, discreet, and committed to superior customer service. Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow production by uncovering trends affecting business success.
Overview
19
19
years of professional experience
Work History
Customer Operations Manager
Microsoft
San Jose, Costa Rica
02.2024 - Current
- As part of Microsoft's direct and centralized support for a pre-selected group of Direct Enterprise Agreement customers to transact directly with Microsoft.
- Program Landscape Research & Analysis: Conducted in-depth research and analysis to identify opportunities for new program development and improvements, ensuring alignment with business goals.
- Project Leadership: Led and contributed to multiple complex projects, managing timelines, milestones, financials, and resources while ensuring alignment with strategic objectives.
- Systems Understanding: Demonstrated a deep understanding of system interactions and impacts, leveraging this knowledge to optimize program performance and outcomes.
- Strategic Execution: Aligned with leadership direction to create and execute strategic plans that shifted organizational priorities, driving successful adoption of new initiatives.
- Communication & Stakeholder Engagement: Developed and executed comprehensive communication plans, effectively evangelizing complex programs to stakeholders, partners, and customers to secure buy-in.
Sr. Sales Operations Manager
VMware Costa Rica
Remote, Costa Rica
10.2013 - Current
- Expertise knowledge of the Americas technology market (Strategic, Corporate, Commercial, Healthcare & Global)
- Provide business intelligence to today's virtualization and cloud sales analysis
- Planning, forecasting trend analysis.
- Drove performance report development crafted insightful analysis to produce demonstrable improvements and results.
- Developed and implemented research tools, completed results reporting and made actionable recommendations to management.
- In collaboration with commission's team and direct sales, coordinate the next sales steps for each quarter and create clear and concise information that allows "read the future" and provide the best recommendations to our stakeholders to be more successful in the technology market.
- Reviewed operational records and reports to project sales and determine profitability.
Business & Finance Insights Manager
Citi Shared Services Center
Santa Ana, Costa Rica
02.2012 - 05.2013
- Analyzing financial information to produce forecasts of business, industry, and economic conditions for use in making investment decisions
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Improved processes and procedures to achieve key performance metrics.
- Developed reports or created dashboards, providing financial-related information to make informed business decisions.
Order Management Supervisor
Oracle Centro America
Santa Ana, Costa Rica
07.2007 - 01.2012
- Dedicated Liaison and Data Analyst at Oracle played pivotal role in fostering seamless communication across various divisions while ensuring accurate and timely transaction processing
- Responsible collaborating with Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management to facilitate efficient data flow and contribute to informed decision-making processes
- Process owner of collecting, validating, analyzing data to assess key performance indicators against business objectives, providing actionable insights to management for budget alignment and strategic planning.
- Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.
Payroll Administrator & Garnishment Specialist
IBM Costa Rica
San Jose, Costa Rica
01.2006 - 06.2007
- Managed and executed payroll duties for Nestle's USA payroll, extending support to multiple plants across the United States.
- Underwent comprehensive training in SAP software, utilizing its functionalities to proficiently handle diverse aspects of payroll management.
- Developed and implemented processes for managing different garnishments as mandated by US law, ensuring accurate calculation and timely processing.
- Acted as a liaison between employees and external institutions responsible for garnishments, maintaining clear communication and resolving inquiries effectively.
- Collaborated with cross-functional teams to ensure accurate and timely data collection, verification, and entry for payroll processing
Education
Applied Data Science - Information Technology
MIT Professional Education Program
Boston, MA05.2023
MBA in Corporate Finance -
EUDE Business School
09.2018
Business Administration - Marketing
Universidad Latina de Costa Rica
11.2009
Skills
- Data Analysis
- Anaplan Forecasting / Planning
- Tableau
- Python
- Salesforce
- Machine Learning
- Microsoft Office Excel
- SAP
- Project Management
- Data Trending
- Reporting Skills
- Customer Service
- Reporting Abilities
- Forecasting Experience
- Client Relationship Management
Languages
- English
- Spanish
Timeline
Customer Operations Manager
Microsoft
02.2024 - Current
Sr. Sales Operations Manager
VMware Costa Rica
10.2013 - Current
Business & Finance Insights Manager
Citi Shared Services Center
02.2012 - 05.2013
Order Management Supervisor
Oracle Centro America
07.2007 - 01.2012
Payroll Administrator & Garnishment Specialist
IBM Costa Rica
01.2006 - 06.2007
Applied Data Science - Information Technology
MIT Professional Education Program
MBA in Corporate Finance -
EUDE Business School
Business Administration - Marketing
Universidad Latina de Costa Rica
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