Summary
Overview
Work History
Education
Skills
Timeline
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Julia Monir

Corona,California

Summary

Knowledgeable and dedicated customer service professional with extensive food industry experience as well as travel guide experience. Solid team player with an outgoing, positive demeanor and demonstrated ability to build rapport with clients. Motivated to maintain customer satisfaction and contribute to the success of the company. Articulate, energetic, and results-driven with a demonstrated passion for building relationships, cultivating partnerships, and expanding businesses. Personable Community Service Leader with a proven track record of success managing and leading social services programs such as the Senior Center travel program. Skilled in finalizing contracts, budgeting, and program evaluation.

Overview

3
3
years of professional experience

Work History

Community Service Leader

City Of Corona
09.2022 - Current
  • Participated in community events to promote services and engage with public
  • Partnered with local organizations to expand access to social and community services
  • Took over Senior Travel program
  • Confirmed appointments, communicated with clients, and updated client records
  • Collected, handled, and documented payments for travel services and associated feels
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Resolved customer problems and complaints
  • Researched and kept abreast of new travel destinations, attractions, and restaurants to increase services offered
  • Followed up with customers to increase customer service with travel plans.

Shift Lead

Baskin Robins
10.2021 - 05.2022
  • Completed store opening and closing procedures and balanced tills
  • Trained and mentored new employees to maximize team performance
  • Responded to and resolved customer questions and concerns
  • Kept employees operating productively and working on tasks to meet business and customer needs.

Hostess

Dennys Diner
07.2021 - 10.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Answered customer questions about hours, seating and menu information
  • Assign patrons to tables suitable for needs and restaurant section rotation
  • Supported servers, food runners and bussers by keeping the dining area ready for every guest
  • Used cash registers and credit card machines to cash out customers.

Receptionist

UAC Builders
06.2020 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Confirmed appointments, communicated with clients and updated client records
  • Answered central telephone system and directed calls accordingly.

Education

Associate of Science - Business Administration And Management

Norco College
Norco, CA

High School Diploma -

Santiago High School
Corona, CA

Skills

  • Guest service
  • Safety processes and procedures
  • Positive Attitude and Energetic
  • Proficient in Word
  • Customer Complaint Resolution
  • Service Management
  • Tourism Management
  • Travel Research

Timeline

Community Service Leader

City Of Corona
09.2022 - Current

Shift Lead

Baskin Robins
10.2021 - 05.2022

Hostess

Dennys Diner
07.2021 - 10.2021

Receptionist

UAC Builders
06.2020 - 01.2021

Associate of Science - Business Administration And Management

Norco College

High School Diploma -

Santiago High School

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Julia Monir