Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juliana Salcedo

Elizabeth

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

9
9
years of professional experience

Work History

Assistant Manager

RN Truck Parts
09.2020 - 02.2025
  • Collaborated with team members to develop effective sales plans.
  • Resolved customer complaints promptly and efficiently.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed senior-level personnel working in marketing and sales capacities.

Dispatcher

Jul Express Corp
10.2018 - 07.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of three fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.

Frozen Yogurt Shop Worker

16 Handles Frozen Yogurt
12.2017 - 09.2018
  • Executed multiple tasks concurrently while maintaining high standards of customer service.
  • Performed daily side work, including polishing glassware and restocking condiments.
  • Supported store promotions by creating visually appealing displays highlighting featured flavors or specials.
  • Assisted manager with administrative tasks such as scheduling shifts or placing supply orders when needed.
  • Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Accurately operated cash register to process customer payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Completed milkshakes and ice cream desserts for customers.

Salesperson

SKECHERS Retail
10.2015 - 04.2016
  • Developed effective sales plans through collaboration with team members.
  • Resolved customer complaints promptly and efficiently to enhance service quality.
  • Conducted regular follow-ups with clients to ensure satisfaction with purchases.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Set and achieved company defined sales goals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Recorded accurate and efficient records in customer database.

Education

High School Diploma -

Alexander Hamilton Preparatory Academy
Elizabeth, New Jersey
06-2016

Associate of Science - cyber security

Union County College
Cranford, New Jersey

Skills

  • Relationship management
  • Problem-solving
  • Personnel management
  • Sales analytics
  • Effective multi-tasking
  • Social media proficiency
  • Bilingual (English/Spanish)
  • Money handling
  • Team leadership
  • Decision-making
  • Computer skills
  • Strategic thinking

Timeline

Assistant Manager

RN Truck Parts
09.2020 - 02.2025

Dispatcher

Jul Express Corp
10.2018 - 07.2020

Frozen Yogurt Shop Worker

16 Handles Frozen Yogurt
12.2017 - 09.2018

Salesperson

SKECHERS Retail
10.2015 - 04.2016

High School Diploma -

Alexander Hamilton Preparatory Academy

Associate of Science - cyber security

Union County College

Similar Profiles

CREATE PROFILE
Juliana Salcedo