Juliana Zapata
Heredia
Summary
Dynamic professional with extensive experience in Procurement and Accounts Payable operations, strategy, and process optimization. Proven track record in leading global teams, driving innovation, and implementing large-scale improvement projects. Passionate about empowering teams and delivering value through efficient solutions.
Overview
8
8
years of professional experience
Work History
Global Operations Procurement Support Team Lead
Bayer Business Services, Costa Rica
07.2022 - Current
- Lead a global team managing procurement-related communication for stakeholders and vendors, ensuring operational alignment.
- Oversee ticket escalations, implementing workflows that improved resolution rates by 20%.
- Collaborate with sourcing, planning, forecasting, and accounts payable teams to drive procurement excellence.
- Optimize vendor onboarding processes, creating standardized frameworks that reduced onboarding times.
- Foster a high-performing culture through mentorship, skills development, and performance metrics.
S2P Accounts Payable Team Lead
Bayer Business Services, Costa Rica
01.2020 - 06.2022
- Directed a 20+ member team processing $600MM+ monthly in payments, ensuring SLA compliance.
- Monitored procurement KPIs, improving transparency and aligning with organizational goals.
- Led innovation projects with sourcing and planning teams, standardizing processes and improving efficiency.
- Established performance management frameworks, driving sustainable results and collaboration.
- Represented the AP function in executive discussions, contributing to the strategic roadmap.
S2P Accounts Payable Process Expert
Bayer Business Services, Costa Rica
01.2017 - 12.2019
- Managed procurement and accounts payable metrics, aligning operational performance with long-term goals.
- SME for procurement integrations, including GRIR, ICS Controls, and Open Items.
- Led the migration of operations from Manila to Costa Rica, managing cross-regional teams and change processes.
- Designed and delivered training programs, enabling operational excellence and ensuring continuity.
Education
Business Administration And Management
Universidad Interamericana
Skills
- Strategic Management
- Communication & Stakeholder Engagement
- Analytical & Critical Thinking
- Business Insights & Innovation
- Ethical Leadership
Languages
Spanish
Native language
English
Proficient
C2
Spanish
Proficient
C2
Timeline
Global Operations Procurement Support Team Lead
Bayer Business Services, Costa Rica
07.2022 - Current
S2P Accounts Payable Team Lead
Bayer Business Services, Costa Rica
01.2020 - 06.2022
S2P Accounts Payable Process Expert
Bayer Business Services, Costa Rica
01.2017 - 12.2019
Business Administration And Management
Universidad Interamericana
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