Overview
Work History
Education
Skills
Timeline
Generic
Julio Gomez Villalobos

Julio Gomez Villalobos

Overview

5
5
years of professional experience

Work History

Data Analyst

Feuji (Hewlett Packard Enterprise)
10.2022 - Current
  • Point of contact between stake holders assisting with inquiries or general request.
  • Creation and closure of cases using salesforce in order to assign or delete partner attributes and business codes.
  • Project management in order to review HPE partners data making sure is updated complying with quality controls.

Sr. Customer Care Specialist

Western Union
06.2020 - 06.2022
  • Assisted internal and external customers over the phone with transactional inquiries and changes by providing first call resolution.
  • Performed account and transactional activity reports to prevent fraud and comply with KYC regulations.
  • Point of contact between departments providing solutions to escalations by email or cases which involved transactional issues.
  • Point of direct contact with the collections department in order to provide support reconciling external and internal customer accounts.

Customer Service Representative

Sykes
04.2019 - 06.2020
  • Customer service providing assistance regarding credit and debit card inquiries, fraud reports and communication with stake holders.
  • Assistance in creating customer disputes, management of disputed cases communicating with merchants in order to provide a satisfactory final resolution to the clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Portuguese

PAI Academy
Costa Rica
03.2023

English

Nissi Institute
Costa Rica
04.2019

English Education

Sykes Academy
Costa Rica
03.2019

Technical Human Resources

IPEA Institute
Costa Rica
02.2019

Soft Skills

INTUS Institute
Costa Rica
02.2019

High School Diploma -

Technical School Vázquez De Coronado
Costa Rica
09.2016

Skills

  • Data Quality
  • Salesforce
  • EMDH usage
  • Portuguese advanced
  • English advanced
  • Microsoft Office
  • On-demand
  • SAP
  • Service Now

Timeline

Data Analyst

Feuji (Hewlett Packard Enterprise)
10.2022 - Current

Sr. Customer Care Specialist

Western Union
06.2020 - 06.2022

Customer Service Representative

Sykes
04.2019 - 06.2020

Portuguese

PAI Academy

English

Nissi Institute

English Education

Sykes Academy

Technical Human Resources

IPEA Institute

Soft Skills

INTUS Institute

High School Diploma -

Technical School Vázquez De Coronado

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Julio Gomez Villalobos