JULIO MISAINER HERRERA ÁLVAREZ
Cañas, Gunacaste
Summary
Professional with significant expertise in team leadership and operational management. Skilled in conflict resolution, process optimization, and strategic planning. Known for reliability, strong communication, and fostering productive work environment. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Bars Supervisor
Hotel Dreams Las Mareas
01.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Retail Supervisor
Morpho Travel Retail
05.2024 - 12.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
Retail Coordinator
SERCOSUR México, Morpho Travel Retail
08.2022 - 05.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Controlled costs to keep business operating within budget and increase profits.
Supervisor Retail
Britt Shop Costa Rica S. A
01.2016 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
English Teacher
Pozo Azul School
09.2020 - 12.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
Sales Deparment
Almacén Conrey
01.2012 - 12.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor's Administration in General Management -
Universidad San José
01.2025
Business Administration Banking And Finances -
Universidad San José
01.2023
Bachelor Administration General Management -
Universidad San José
01.2023
Bachelor's Degree in English As A Foreign Language -
Universidad Técnica Nacional
01.2018
Bachelor's Degree in Teaching English As A Foreign
Universidad Técnica Nacional (CFPTE)
Guanacaste, Costa Rica12-2016
Bachelor's Degree in Secondary Education -
Liceo Nocturno Juan Santamaría
12-2011
Skills
- Training and mentoring
- Data analytics
- Negotiation
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Strategic planning
- Inventory control
- Complex Problem-solving
- Analytical thinking
- Adaptability and flexibility
- Team leadership
- Inventory management
- Team building
Languages
Español
Inglés
Other Information
- B1 and A2 License
- Passport up to date
- Food Handling Card
- Versatility in adaptation and mobility
Personal Information
- ID Number: 503960044
- Date of Birth: 11/29/93
Additional Information
Management in office applications (Word, PowerPoint, Power BI, Excel).
Timeline
Bars Supervisor
Hotel Dreams Las Mareas
01.2025 - Current
Retail Supervisor
Morpho Travel Retail
05.2024 - 12.2024
Retail Coordinator
SERCOSUR México, Morpho Travel Retail
08.2022 - 05.2024
English Teacher
Pozo Azul School
09.2020 - 12.2020
Supervisor Retail
Britt Shop Costa Rica S. A
01.2016 - 12.2022
Sales Deparment
Almacén Conrey
01.2012 - 12.2015
Bachelor's Administration in General Management -
Universidad San José
Business Administration Banking And Finances -
Universidad San José
Bachelor Administration General Management -
Universidad San José
Bachelor's Degree in English As A Foreign Language -
Universidad Técnica Nacional
Bachelor's Degree in Teaching English As A Foreign
Universidad Técnica Nacional (CFPTE)
Bachelor's Degree in Secondary Education -
Liceo Nocturno Juan Santamaría
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