Julio Esteban Montero Rojas
Alajuela,A
Summary
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas with Business Administration-Accounting bachelor degree. Top performer, proactive, and always finding the best procedures to improve the productivity in processes. More than 8 years working with financial companies. High knowledge dealing with people, sense of urgency, researching, recording, analyzing data and information.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Compliance Officer
Western Union
10.2022 - 01.2024
- Responsible for the execution of suspensions, terminations and reactivation requests from all the different compliance departments globally within Western Union, ensuring execution under SLAs.
- Reduced the risk of financial penalties.
- Documenting +30 cases per month to ensure record keeping while complying with company polices and procedures.
- Constant participation of a new Share Point created to help stakeholders to find more information about the team.
- Workload distribution and reporting of agencies suspended/terminated by compliance.
- Experience working with Power BI, Sales Force, Service Now, Workday and iWatch.
- Developed and maintained compliance database, tracking all compliance activities and documents.
Agent Database Administrator
Western Union
10.2021 - 10.2022
- Provide support to Western Union agents and its affiliates to maintain an effective operation while complying with Western Union policies & procedures
- Confident working with AS400, Salesforce, and Access databases
- Responsible for changing the accounts status applying CMP and KYA policies
- Configuring servers and databases
- Understanding of security and control policies for specific agents, countries, and regions
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Customer Service Agent
Banco de Costa Rica
01.2017 - 01.2019
- Responsible for cash, wire transfers, checks on banking transactions
- Advisor in loans and investments
- Stock Market, taxes, compliance and financial analysis
- Management of the CIC system (credit information center) in charge of accounting entries
- Satisfying needs of customers such as opening-closing accounts, credit-debit cards, wire transfers, deposits, accounts reconciliation
- Credit, collections and compliance procedures
Education
Bachelor Degree in Business Administration -
Universidad Santa Lucía
Alajuela, Costa Rica07.2022
High School Diploma -
Colegio Tecnico Profesional De Flores
Heredia, Costa Rica12.2016
Skills
- Analytical and critical thinking
- Active learning
- Salesforce
- Advanced Excel
- Internal Controls
- Risk Management
- Reporting Requirements
- Anti-money laundering
- Data Analysis
Accomplishments
- Efficiency Project at International Agent Maintenance team
- Reducing waste in task tracker at International Agent Maintenance team
- Adding a new field in our Exception List file in order to improve the efficiency of the team
- Creation of External SharePoint and templates in Global Compliance Suspension Unit
Certification
Advanced Excel: Universidad de Costa Rica
Languages
English: Centro Tecnologico de Idiomas
Timeline
Compliance Officer
Western Union
10.2022 - 01.2024
Agent Database Administrator
Western Union
10.2021 - 10.2022
Customer Service Agent
Banco de Costa Rica
01.2017 - 01.2019
Bachelor Degree in Business Administration -
Universidad Santa Lucía
High School Diploma -
Colegio Tecnico Profesional De Flores
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