Kadi Godwin
Summary
As a dedicated and results-oriented professional with over 15 years of experience, I thrive in dynamic and fast-paced environments. For the past 2 years, I've successfully led a team while living in Costa Rica, demonstrating strong leadership and communication skills in a virtual environment.
My ability to maintain organization and prioritize tasks ensures peak performance and efficiency, even when managing projects from a distance. I'm recognized for exceptional multitasking and prioritization skills, excelling both independently and in collaborative team settings.
My commitment to excellence and continuous improvement is evident in my quick adaptability, effective project management, and consistent delivery of high-quality results. As a hardworking and reliable team player, I bring a track record of success and a proactive approach to overcoming challenges and achieving organizational goals.
Overview
16
16
years of professional experience
Work History
Fulfillment Manager
Multipanel UK Ltd
Eythorne Kent, UK & Ojachal Osa, Costa Rica (Remote)
02.2019 - 06.2023
- Served as a key liaison between customers, sales representatives, and logistics teams to ensure seamless coordination throughout the entire ordering process.
- Consistently met or exceeded individual performance metrics related to order processing speed, accuracy, and customer satisfaction ratings.
- Expedited urgent orders with prioritization and close communication with other departments.
- Manage consignment stock client accounts including stock orders, deliveries, adjustments and monthly usages.
- Run weekly financial reports for management on key accounts.
- Complete monthly consignment financial reports for upper management on consignment customers, against monthly targets.
- Created comprehensive performance reports for management review, highlighting successes and areas requiring further attention or improvement efforts.
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Maintained open lines of communication between all departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
- Improved order accuracy by implementing an efficient inventory management system.
- Achieved timely order processing by closely monitoring daily output goals against actual production volume.
- Train and supervised team members to ensure consistency in performance and in fast paced environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Assisted in training new hires on company-specific software systems, policies, and procedures.
- Participated in strategic planning meetings with upper management to align the fulfillment department objectives with overall company goals.
- Coordinated cross-departmental communication for more efficient order processing and fulfillment.
- Collaborated with manufacturing and supply chain management.
- Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met existing customers to review current services and expand sales opportunities.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Managed multiple accounts simultaneously while maintaining detailed records of each client’s specific requirements.
- Streamlined order processing procedures for increased efficiency and reduced errors.
- Contributed to team’s monthly goals by efficiently handling a high volume of order requests daily.
- Conducted regular reconciliation of inventory levels for proactive identification of potential stock shortages or excesses.
- Communicated with customers to address order inquiries, changes and cancellations.
- Input order information into system and updated customer accounts to document and track customer orders.
- Developed and implemented strategies to increase efficiency in order processing.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Key Account Manager (USA & Canada)
Multipanel UK Ltd
Eythorne, Kent
01.2014 - 01.2019
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Process orders in SAP (standard, directs and consignment)
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Provide weekly updates for container orders on space availability, minimum order quantities, sailing and estimated time of arrival updates.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Supported sales and reporting for large and medium-sized accounts.
- Maintain records with daily updates to CRM system.
- Maintain business partners information using SAP software.
- Develop and maintain all clients individual price lists, price quotes & provide further pricing support
- Completing further price negotiations as needed.
- Responsible for supply all stock and production enquiries, supply product offers on campaign stock
- Follow-up on outstanding invoices to ensure clients account do not become reportable & supply stopped
- Provide clients with available offers on aged and problem stock
- Provide pricing support and price negotiations when needed
- Investigate, process and resolve customer complaints
- Arrange sample requests and seek feedback
- Manage client expectations on all orders including stock, containers and consignment
- Provide clients with account statements and complete debt management weekly
- Manage consignment stock client accounts including stock orders, deliveries, adjustments and monthly usages
Commercial Project Administrator (APLNG Major Proj
Kordia Solutions Australia
Brisbane, Australia
01.2013 - 01.2014
- Create and maintain project correspondence register for all incoming and outgoing correspondence
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Daily issuing all official correspondence via team binder to project management & external stakeholders
- Assist with drafting official correspondence
- Raise all required purchase orders for project in SAP, process invoices and running reports as required
- Maintained personnel records and updated internal databases to support document management.
- Assist with location of supporting documentation for monthly progress claims
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Processing of P-Cards and Expense Summaries related to the Project
- Manage all travel requirements for the Project
- Provide weekly reports to management on the status of budget by running invoices register
- Meet set key performance indicators
- Organize team meetings; prepare the agenda, organize catering and take minutes
- Assist with set-up and organisation of new office and field employees
- Manage commercial administrative matters.
Technical Training Scheduling Administrator
Ergon Energy
Townsville, Queensland Australia
01.2007 - 04.2012
- Schedule and coordinate Technical Training for all external contractors in North Queensland
- Manage calendars for up to twelve Technical Trainers at a time
- Liaise with internal and external stakeholders at Ergon Energy Training Centre
- Create and maintain all non-employee and employee numbers and training histories into Ellipse, allocating all new resources and authorisations
- Issue training certificates and run session reports for contracts officers and customers
- Raise requisitions and process purchase orders via Ellipse program
- Manage budget allocation for each course, issue quotes, process invoicing and settle outstanding debts
- Monitor and report on key performance indicators monthly
- Close off all outstanding billable work orders, triggering invoices to be released from finance to the customer
- Act as the Deputy Coordinator during incumbent's absence, dealing with the day to day management of staff, allocating workloads, reaching team goals and individual key performance indicators and management of the training centre
- Liaising with external customers and stakeholders to determine future training needs
- Scheduling of internal training, safety management and leadership training for all of North Queensland
- Manage travel and accommodation requirement including planning & booking trips
- Organize weekly team meetings including organizing equipment and creating agenda.
Education
Certificate III in Business Administration -
TAFE Queensland
Townsville, Queensland Australia2008
High School Diploma -
Kirwan State High School
Townsville, Queensland Australia2006
Certificate II in Tourism Operations -
Kirwan State High School
Townsville, Queensland Australia2006
Skills
Key Account Management
Work Planning and Prioritization
Scheduling and Coordinating
Multitasking and Organization
Excellent time management skills
Client Relationship Building
Problem-Solving
Creative Thinking
References
- Gary Weeks - Director of Sales, Americas at Multipanel UK Ltd - garyweeksonline@hotmail.com
- Alessandra Biafora, Head of HR at Multipanel UK Ltd - alessandra@multipaneluk.co.uk
Timeline
Fulfillment Manager
Multipanel UK Ltd
02.2019 - 06.2023
Key Account Manager (USA & Canada)
Multipanel UK Ltd
01.2014 - 01.2019
Commercial Project Administrator (APLNG Major Proj
Kordia Solutions Australia
01.2013 - 01.2014
Technical Training Scheduling Administrator
Ergon Energy
01.2007 - 04.2012
Certificate III in Business Administration -
TAFE Queensland
High School Diploma -
Kirwan State High School
Certificate II in Tourism Operations -
Kirwan State High School