KADIATU KONTEH BROHIRI
Potomac,Maryland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
1
1
Homeland Security
1
1
Disaster Specialist
1
1
Loan Processing & Project Management
Work History
Case Manager
Montgomery County Coalition For The Homeless, MCCH, Shelter
06.2022 - Current
- Nebel Street Men's, Provides intensive case management services to individuals who have experienced chronic homelessness, internally displaced, undocumented, refugees, and asylum seekers in a scattered site permanent supportive housing program in Montgomery County, MD
- Assisting Individuals with intellectual and developmental disabilities that receive services through
- Medicaid/SNAP/Unemployment with individuals with IDD
- Maintain an active caseload of approximately 36 individuals providing intensive case management services when needed
- Continuous Alcohol and Addiction Counseling for homeless and disadvantaged youth
- Collaborates with others on training needs and opportunities and how the LMS can best support the needs and product knowledge of site staff to achieve a high level of performance in their jobs
- Organize and manage interviews with individuals with intellectual or developmental disabilities (IDD) and liaise with provider organizational outcomes
- Conduct SNAP/Medicaid reviews, human services system audits, or IDD accreditation C.Q.L
- Work collaboratively on a dynamic team to assist clients in maintaining their housing through the practical application of trauma-informed care and harm reduction strategies
- Assist clients with locating apartment units, obtaining furniture for their new homes, and moving into their new homes
- Consistently provide consultation to the HR department management on the training needs of their teams, including instructor-led training (ILT) for the LMS administrative and operation roles
- Assist with reintegration into the community and independent living
- Link clients with appropriate community resources and assist in implementing self-directed service plans
- Provide a wide variety of client services such as counseling, referrals and resources, life skills training, employment assistance, and assistance with budget management and health maintenance
- Assist clients in securing entitlements e.g
- Social security disability
- It assisted and collaborated with the HR department to deliver high-quality training products, programs, and services on cross-functional projects that support the Client's Operations, Quality, and
- Compliance organizations
- Managing the Day to day Media relations as well as the social media accounts of my organization
- Compile client data for reporting purposes, including inputting accurate and complete data in the
- Homeless Management Information System (HMIS)
- Work with property management and private landlords to support clients in adhering to the terms of their leases, timely rental payments, and successful upkeep of their apartment units, including attending unit inspections
- Additionally, responsible for scheduling events, press conferences, speaking engagements, interviews, press releases, and public appearances with the relevant personnel
- Provide crisis intervention and emergency services when necessary
- Be an ambassador of MCCH and participate in outside meetings and events, taking on leadership roles (e.g., helping with committees, providing training, or mentoring fellow employees)
- Any other assigned task.
Volunteer Weekend-Project Coordinator
Rebuilding Together Montgomery County-AmeriCorps
Gaithersburg, MD
01.2022 - 12.2022
- Collaborate with the AmeriCorps Project Manager to coordinate communication between clients, staff
- House Captains, and contractors
- Ensure a all parties are on the same page about the scope of work, timeline/timing of project elements, and expectations
- In collaboration with the Home Assessment and Project Coordinator, meet with clients to complete home assessments, develop a scope of work and materials list, and collaborate with other RTMC team members to build a project timeline
- Actively track project and repair information within the database (Salesforce) during and after home repair projects
- Including contractor bids, the status of repairs and projects, home previews, and homeowner documents
- Assist with maintaining, updating, and distributing client paperwork, including the homeowner application, waivers, and release forms
- Plan and coordinate addiction prevention for volunteers
- Arrange the purchase and delivery of crucial project needs, including tools and materials, personal protective equipment, dumpsters, and other rented items, water, and food to ensure a successful volunteer project
- Collaborate with the Home Assessment and Project Coordinator to maintain a system for warehouse inventory to allow bulk purchasing, the reuse or repurposing of tools/materials, and an efficient supply chain
- Ensure routine maintenance of Rebuilding Together-owned tools between projects
- Oversee and grow the volunteer handyperson services initiative, including recruiting skilled and unskilled volunteer handypersons, training volunteers on proper homeowner interaction, identifying projects, developing single-day scopes of work, purchasing materials, and verifying completion of work
- During staff-led rebuilding projects, partner with the Home Assessment and Project Coordinator to provide leadership and oversight to volunteers in completing hands-on repairs
- Complete direct hands-on repairs, including but not limited to rough/trim carpentry, tile work, grab bar installation, wheelchair ramp/safe entry/egress repairs, interior/exterior painting, and weatherization
- Any other assigned task.
Program Manager
International Organization For Migration, Case Management
11.2021 - 05.2022
- (S.T.A Contract) R.S.C Ukrainian Support
- Liaise with the government, non-profits, and related agencies to ensure strong coordination and partnership in USRAP human settlement planning
- Oversaw program compliance with requirements, schedule and budget
- Undertake case management activities in an assigned area, such as file integrity, program access, pre-screening, field team, adjudications support, scheduling, or Pre-Departure services
- Assist in efficiently and effectively managing refugee case files and medical records
- I perform such duties as creating new case files, distributing case files, filing returned files, keeping accurate and comprehensive track of files through the file tracking system, scanning files, and transforming case files into travel packets
- Consistently preparing EMOPs, conducting daily emergencies and disasters, and reviewing inputs on humanitarian action reports, including monitoring and evaluations into risk prevention
- Undertake quality checks of refugee files and case data in START as directed by Case Management team members or supervisors
- Undertake cohesive sectoral needs assessments while coordinating with other relevant sectors such as emergency services, WASH, shelter, etc
- Provide reports on accomplished projects to the Project Focal Point, Case Management, supervisors, and colleagues
- Consistently provides technical support for the organization training, learning management system responsible for maintaining content, assets, and other resources used for instructional functions, and support the LMS administrator training needs and implementation
- Serves as site LMS administrator working closely with multiple departments ensuring curricula and learning plan accuracy
- Assist in supporting and participating in GMP New Refugees, Clients, and Employees Orientation to ensure the program meets compliance and development
- Undertake Global humanitarian index, provide technical insights, processing of identification of the humanitarian data platform by monitoring indicators overview and team members
- Formulate structural design for rapid delivery of settlement programs through transit hubs, public areas, educational facilities, and other public facilities
- I liaised with local authorities and other development partners, developing and computing a cohesive and efficient transport hub that links entry, exit, and transit border crossing points
- Demonstrate a solid understanding of the USRAP, S.O.P.s, and START and the ability to remain professional
- I provide unconditional support during all interactions with refugee applicants in matters related to human settlement planning for Ukrainian refugees transiting or staying in the country, focusing on advocating for minimum humanitarian standards
- I have demonstrated quality skills in highlighting the need to conceptualize innovative approaches to increase the impact of USAID-supported interventions
- My demonstrated experience implies a commitment to continuous improvement and adaptability, encouraging the exploration of creative and effective strategies to address complex issues in the E&E region
- Willing and available to Manage the Alternate AOR and Activity Manager Roles demonstrating a willingness to take on additional responsibilities, including serving as an alternate Agreement Officer's Representative (AOR) and Activity Manager for centrally-managed programs
- Including a commitment to organizational flexibility and a willingness to contribute at multiple program implementation and management levels
- Providing Technical Resources within the Northern European Geographic Area or Region-Wide highlights the importance of expertise and capacity beyond individual programs
- This role implies a broader influence and impact, involving knowledge sharing, coordination, and collaboration across different E & E region initiatives
- Consistently plan an up-to-date comprehensive and integrated approach to policy analysis and technical assistance in the E&E region, emphasizing the importance of interdisciplinary collaboration, innovative thinking, adaptability, and a commitment to maximizing the impact of USAID interventions and contributing to effective management and coordination within the region
- Worked closely with other departments to support program technical aspects and cost proposals
- Prioritized tasks and managed teams throughout multiple projects
- Collaborated with functional managers to develop program resource plans and assign program resources
- Generated and delivered reports, program review presentations and other program status updates
- I have consistently played a critical role in managing the public affairs department, highlighting refugee and migrant programs and implementation strategies
- The ability to multitask and manage time efficiently added value to the Team, including my bilingual Skills
- I consistently provide a technical evaluation of bids and review/inspect the quality of resettlement planning before, during, and at completion
- Maintain and ensure the confidentiality and integrity of all
- RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules
- Consistently emphasizing the importance of integrating issues and concepts from diverse technical areas such as democracy, governance, and conflict; economic growth; health and population; education; and gender
- Responsible for key integration of the USRAP program outlining complex challenges in the E&E region in most cases, requiring a multidimensional and interconnected approach
- Propagating policy analyses and technical assistance programs to vulnerable communities holistically and practically while combining insights and strategies from various domains
- Perform such other duties as may be assigned.
Refugee Case Manager
Adecco Group The R&P
02.2022 - 04.2022
Team Lead Coordinator
CODVID
01.2021 - 12.2021
Disaster Recovery Specialist
Office Of Disaster
Washington, DC
02.2020 - 11.2021
- I respond to various customer inquiries, ranging from routine to complex, and provide detailed information to the public regarding federally declared disasters and S.B.A.'s disaster loan program
- Preparing written responses to email inquiries received through S.B.A.'s disaster customer service mailbox anticipates and resolves communications/public relations issues/problems
- Prepares or oversees various information communications products to support major disaster campaign initiatives
- Assist lower-graded or new employees with responding to customer service inquiries received by telephone or email
- Program and Supervise borrowers with completing their loan closing documents and answering questions regarding the loan closing and disbursement process
- Performed adequate analysis and visualization, I accept borrower payments using online payment processing tools and other online software, e.g., DevResults, Excel, Powerpoint, Microsoft office suite, and Power Bl
- I regularly officiated grants with the Office of Management and Budget (O.M.B.), with particular attention to Foreign Aid Transparency and Accountability (FATAA) and Development Co-operation
- Directorate (DCD)
- In addition, I provide administrative support and advice to the Development
- Assistance Committee (D.A.C.) guidance and policy implementing partners
- I use various computer systems to research customer inquiries, record call activity, and prepare appropriate forms and letters
- Coordinate public affairs issues, procedures, and program implementation approaches
- Enacted structures to facilitate the maintenance of vital business functions in the face of major disasters or economic disruptions
- Liaising with S.B.A
- Partners with subject matter expertise but need more data literacy to develop quantitative metrics in grants management
- Devised and deployed training tools and business structures to help department leaders and liaisons develop and improve disaster continuity plans
- Assist in the revamped plans to enhance the company's adequate capabilities of maintaining and recovering critical disaster monitoring and evaluation functions
- Provided an in-depth knowledge of Federal policies, guidelines, and procedures, including methods of assisting with the grant and Federal budget process
- Handled, organized, and updated strategies for managing crisis events to modernize and enhance approaches
- Formulated and participated in the revamped plans to enhance the company's capability of maintaining and recovering critical business functions
- Devised and deployed training tools and business structures to help department leaders and liaisons develop and improve business continuity plans
- Any other assigned task.
ELECTION TRAINING SPECIALIST
State of Maryland Board of Elections
Annapolis, MD
11.2019 - 02.2020
- Provides classroom and e-learning training/instructions and supervises the performance of election
- Judges or workers, including activities related to planning, development, implementation, maintenance, communication, and tracking of online training
- Supervises training program, conducts Training of Trainers (T.O.T.) training for electoral technicians, and for smooth operations of electoral voting machines assigned within the State of Maryland polling centers
- Serves as trainer and elections support staff for multiple county boards of elections
- Consistently Serves as Roamer on Election Day, responsible for smooth operations of over ten voting centers
- Follows test scripts, records data accurately and efficiently, tests and records data on voting equipment, and performs data entry
- Receives, answers, and refers telephone inquiries on electioneering
- Sort mail, inventory, and packaging of polling place supplies
- Consistently maintains administrative and electronic files, including sensitive voters' records containing voter data
- Performs administrative tasks periodically and assists in canvassing and recounts in a call center or warehouse environment
- Attends outreach events or performs other duties at locations across the county
- It saved $12,000 by implementing cost-saving initiatives that addressed long-standing problems
- Resolved voter problems, improved operations, and provided exceptional client support
- I handled two calls per minute to address customer inquiries and concerns
- I Increased customer satisfaction by resolving logistical issues
- Resolved field supply problems, improved operations, and provided exceptional client support
- I have increased customer satisfaction by resolving voter-related issues
- I developed team communications and information for senior management meetings
- Also consistently managed the quality assurance program, including onsite evaluations, internal audits, and customer surveys
- Serving as Team Lead the training team to deliver community sensitization projects, resulting in quick voter registration.
PROGRAM/DISASTER SURVIVOR SPECIALIST
APPLICANT, DC, District Of Columbia
Washington
11.2017 - 03.2019
- Assisted disaster relief and disaster management staff mitigated emergency management plans
- Also participated in the Mapped-out disaster recovery plans and organizational development, with the primary objective of capacity development
- I provided consistent support to counterintelligence investigation through liaison with
- Counter-intelligence Agents and other D.H.S
- And intelligence community members on disaster fraud
- Assisted in developing, supporting, and designing procedures to promote efficient responses to inquiries during and after disasters using the web-NEMIS Helpline, including prompt response to disaster survival populations
- Provided timely collaboration with related agencies consolidating multi-sectoral input focussing on
- EMOPS strategic communication in consultation with the development of humanitarian development
- Officiating grants with the Office of Management and Budget (O.M.B.), with particular attention to
- Foreign Aid Transparency and Accountability (FATAA) and Development Co-operation Directorate (DCD)
- Provide administrative support and advice to the Development Assistance Committee (D.A.C.) guidance and policy implementing partners
- Assisted the Public Affairs and Advocacy unit in ensuring accurately propagated program implementation strategies
- Resolved applicants' problems, improved operations, and provided exceptional client support
- Developed team communications and information for senior management meetings
- Resolved conflicts and negotiated mutually beneficial agreements between parties including survivors problems, improved operations, and provided exceptional client support
- Assisted and managed a quality assurance program, including onsite evaluations, internal audits, and customer surveys
- She consistently monitored social media and online sources for industry trends
- Research and generate information data and related materials for use by the senior management team while consistently providing public affairs and community engagement support
- Drove operational improvements, which resulted in improved service delivery programs and higher customer service margins.
ELECTION TRAINING SPECIALIST
State of Maryland Board of Elections
Gaithersburg, Maryland
03.2018 - 01.2019
- Responsible for overseeing the Electoral and planning all aspects of the interactive classroom
- Elections eLearning Center, which served approximately 7,400 election officials nationwide
- Duties included developing the overall classroom training curriculum and required components of the
- Maryland Board of Elections mandated program for election officials
- Participated in Training technicians on problem-solving and troubleshooting of voting machines, election reporting manager, election-ware suite, sorting, organizing, and labeling election materials and equipment
- Consistently updated course material covering complex topics related to election administration, utilizing specialized software
- Enhance ability to communicate effectively with a wide range of audiences, both orally and in writing
- Maintained administrative and electronic files, including sensitive voters' records containing voter data, and managed system components related to enrolling, assigning, and tracking election officials' completion of online coursework to ensure required training elements were completed timely
- Developed complex online data collection through applications like Zoho, managed contracts with outside service providers, and coordinated, organized, and implemented continual updates and improvements to all B.O.E
- Training resources
- Attended outreach events and performed other duties at county and state locations
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
FIELD PROGRAM REPRESENTATIVE
Department of
Gaithersburg, Maryland
12.2017 - 09.2018
- Day to Day, I interviewed respondents to collect survey or census data required for current, ongoing surveys, one-time surveys, and special censuses
- Communicated with respondents, supervisors, and other personnel as appropriate
- Read survey materials and provide adequate detailed reports
- It has increased customer satisfaction by resolving outstanding issues
- I successfully interviewed over 12 family units per Day.
Program Trainer
Montgomery County Board Of Elections
Gaithersburg, Maryland
04.2016 - 11.2016
- Facilitated training for Electoral workers for the primary elections of voters
- Conducted and sign-in registered voters, explaining the voting procedure and use of voting equipment
- Monitored, evaluated the election's conduct, and provided ballots and guidance to challenged voters
- Consistently provided continued support on canvassing and recounting
- Cross-trained on electoral devices and continued training end-users in new applications
- Responsible for leveraging the simulations, team exercises, and group discussions to increase training program engagement
- Managed various training courses by developing curricula, instructions, documents, and written tests
- Research and generate information data and related materials for use by the senior management team while consistently providing public affairs and community engagement support
- Reviewed training delivery methods to optimize training effectiveness and costs
- Plan and administer course content, schedules, and attendance utilizing a learning management system (L.M.S.)
- Identified workers with a specific skill set to recommend promotions or raises, increasing internal hiring by 10% and saving the company $10,000 in training fees
- Prepare and develop lesson plans, instructional materials, and written practice tests for voting judges and voters training courses
- Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs, and language labs.
CORRECTIONAL PROGRAM SPECIALIST
State Of Maryland Public Safety & Correctional Services
Jessup, MD
11.2008 - 08.2015
- Consistently facilitated communications between the public safety department and the general public, serving as the liaison between families and the Maryland Department of Public Safety Administration
- Managed project analysis or projects with distinct deliverables relevant to the solution
- Monitoring and evaluation service delivery programs, e.g., prison ministries' participation in negotiable situations, might assume that participants are agency employees, representatives, corrections officials, and campaigners for criminal justice
- Assisted the operations team in providing an amicably safe & secure environment for the public and employees
- Provided comprehensive research and incident reports, assisted in search and rescue operations, served as Field Training Officer, and member of Tactical Team
- Continuously supported constant monitoring, evaluating narcotics, and law enforcement—assistance program assessment to ensure compliance standards
- Participates in and contributes to the Internal Investigative and training unit's Monitoring and
- Evaluation community design programs, including periodic certifications and other forums related to the incarcerated population design project
- I was trained by the Maryland Police & Correctional training academy to actively identify anti-crime programs for the incarcerated to participate in speedy rehabilitation
- Provided in-depth research regarding biographical intelligence to aid investigations, support subject interviews, and case development
- Daily supervision of Continuous Alcohol and Addiction Counseling programs for the incarcerated population
- Supervising crime data collection in developing countries, analyzing data, and consistently writing up
- Monitoring and Evaluation reports
- Consistently assisted in an active investigation, analyzing crucial incident reports, and synchronizing critical information based on D.O.S
- And I.N.L., recommending possible consequences of problem-solving interventions
- Provided consistent recommendations for program implementation and policy development as required per the department's mandate
- Solicited views and conducted interviews to coordinate possible public safety business partners' budget analysis while documenting as-is capabilities
- Provided security management strategies on the national crime index and activities, liaising with other relevant agencies
- Coordinated and managed institutional support for go-live activities, including conversion, support desk, site support, training delivery, and logistics management
- Provided daily responses from various government agencies, including the private sector, and non-governmental organizations, including congressional offices
- Monitor and evaluate periodic competitive analysis of crime and case development while conducting security research strategies for benchmarking activities
- Resolved interrogation problems, improved operations, and provided exceptional client support
- Worked with Inmate families to understand needs and provide moral & emotional service support
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning
- Transported and monitored offenders on probation and parole for compliance with court protocols
- Consistently Oversaw administration of D.N.A
- Indexing and drug and alcohol screenings for violent offenders
- Managed and maintained parole hearing information to keep leadership up-to-date on offender status
- Guide and interpret data from various assessment tools to determine the appropriate level of supervision
- Consistently assisted in monitoring and maintaining reports or records, including written responses to the Freedom of Information Act
- Update and regulate the interpretation of the (FOIA) act of 1974 amendment, including policies, and laws, in determining the level of access to agency information
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports
- Managed and handled over a hundred monthly full-cycle caseloads, including pre-sentence, pre-trial, and client supervision
- Ensured adherence to all legal requirements and performed twenty or more office, home, and employment visits per week
- Suggested special community service rehabilitation programs to help further support offenders
- Acceptance of numerous awards for above-average, excellent performance on the job, including
- Officer of the Year and month
- Contributed daily to compiling detailed reports and providing comprehensive administrative support to facilitate Maryland Department of Public Safety & Corrections Services operations and other assigned tasks.
Public
United Nations Missions
Monrovia, Liberia
04.2004 - 02.2006
Program
Ministry Of Education
Monrovia, Liberia
02.1998 - 03.2003
- I consistently oversee a seamless implementation strategy for the Department of Education, incorporating all learning institutions
- I coordinated accelerated efficient, equitable access to education, including adult literacy and other accelerated learning programs
- Support and lead policy in education and skills development, dialogue with implementation partners on critical issues while providing daily implementation support to government education programs
- Lead and demonstrate excellent administrative and analytical work to inform policy discussions
- Skills training, coordinating most educational public information awareness campaign missions with a continued sense of loyalty to minimize obstacles that may impede execution or overall success
- I have provided a proven ability to work in a team and an intercultural environment with regional, sub-regional, and county educational officers within sixteen counties of Liberia
- Demonstrate a proactive attitude to challenges, with high levels of energy and flexibility, while quickly adjusting to changing work requirements
- The ability to communicate and understand several local dialects in Liberia and most parts of West
- Africa is an asset
- Including the sub-region will provide leverage to present technical information to clients, partners, and donors
- Familiarity with Liberia's educational partners and other international organizations and the ability to travel on short notice was an added team asset
- I managed the preparation of press briefings, conferences, interviews, and the distribution of press releases
- Participate in a complete project preparation and implementation support cycle, with constant monitoring and evaluations
- Responsible for all communication programs, curriculum analytical policy, including innovative educational programs
- Proven success in implementing support for the Ministry portfolio provides a free comprehensive, accelerated learning environment while embracing new directions to pilot new approaches
- Planning and hosting educational events and representing the Ministry at meetings and workshops
- Presenting technical analysis, educational data sets, and speech and workshop presentations
- Provide periodic expenditure reviews and country systems diagnostics on education, budget, finance, management, and governance, including teacher policies and skills training for rural and urban teachers' development
- Leading awareness and sensitization campaigns
- Handling operational matters on a day-to-day basis
- Working on cross-sectoral teams for optimum implementation strategies
- Led the Communications Department in developing programs, including curriculum and daily analysis, to support the organization's long-term goals
- Coordinated planning and program development between news teams and other programming staff while conducting periodic development workshops and orientation for media outlets
- I tracked progress using program documentation, directives, funding information, and other vital program materials
- I have consistently supported the planning and execution of public affairs events, including workshops and outreach initiatives
- I supervise academic officers (E.O.s) servicing over thirty-eight regional teacher training programs
- Directed funds to scholarships and special programs aimed at helping inner-city youth attend trade schools and universities
- Supervised contractors and short and long-term project coordinators and offered insight into completing tasks efficiently
- Tracked related expenses as part of administering the 3.7 yearly education budget
- I formulated and implemented new organizational and record-keeping processes for notes, journals, and project implementation guidelines documents
- Planned and hosted periodic meetings with partners and donors
- I have implemented evidence-based analysis to achieve sustainable recovery goals
- Supervised the public affairs routine to ensure optimal productivity while training staff on best practices and protocols
- Liaised between other government agencies and the community to ensure communication and human relations were improved
- Key role in facilitating educational institutions' research, analysis, monitoring, and evaluation
- Including the development of a research curriculum, design of academic benchmark indicators, data collection, and program acceleration
- Assisted in developing programs in collaboration with UNICEF and USAID to support the Education
- Ministry's long-term goals
- They monitor and evaluate programs' progress, using and applying programming documents, program directives, funding documents, and other program guidance
- Championed the improved success of program goals by consistently creating proactive adjustments to operations
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Media Monitoring & Development Officer
DDRR
- Monitored and evaluated print and electronic media, instituting post-conflict resolutions through strategic planning programs;
- Consistently conducted comprehensive monitoring and evaluation of the post-war Media Landscape, covering print, electronic, and all collaborating agencies engaged in information dissemination;
- Daily transcription and summary of both printed materials and radio programs;
- Provided technical support with the upgrade of the media institution's research;
- Program planning and oversight management of public affairs, budget, and procurement;
- Led development and implementation of relevant project strategies to fit local context and missions priorities;
- Provide adequate support for the research and development of the humanitarian data toolkit for a challenging post-conflict humanitarian environment
- Research and generate information data and related materials for the senior management team's use while consistently supporting public affairs and community engagement
- Updating daily relevant analysis of newspapers and radio stations
- Conceptualizing, organizing, and implementing developmental programs;
- Propagate talking points for the Media Development Desk outreach team, and prepare for press visits, conferences, and interviews, while building and maintaining successful relationships with the media and other outlets;
- Serve as a Lead Team member for the Public Information Office, assisting the Team with protocol engagements relating to V.I.P
- Visits, ceremonies, meetings, and special events;
- Develop, maintain, and regulate relationships with key international and local organizations, working groups, and professionals in the global development Monitoring & Evaluation actors;
- Serving as the focal point for other non-profit organizations on program support related to education, health, sustainable skills development strategies, and students associated services;
- Coordinate program managers on planning, implementation, monitoring, and evaluation of peace and media projects to ensure effective and efficient execution of project deliverables;
- Continuously liaised with media Institutions, government agencies, USAID, Non- governmental institutions, Diplomatic missions, and congressional offices, developmental Partners;
- Work directly with participants, including local authorities, to enable them to implement USAID
- CDBG-DR funded projects, , I.N.L., to ensure access to justice, law enforcement, and other life skills sustainable projects;
- Consistently supported overall programming and organizational structure and management of human resources
- While providing technical advice, guidance on mission management assessments;
- Produced and distributed daily media press clips for SRSG morning briefing;
- Led and organized weekly press conferences and press review briefs;
- Provided technical support for media training, with insights on budget limitations and programming demands based on allocated resources;
- I have consistently assisted in monitoring and maintaining reports or records, including written responses to the Freedom of Information Act
- Assist in conducting rural and urban workshops for media practitioners as a certified media trainer and rapporteur and any other assigned task;
- Experience with groundbreaking AM & E practices, e.g., training, data & research analysis collaborating, including learning, adapting (C.L.A.), complexity awareness within foreign platforms monitoring, the outcome of projects, implementation or adaptation strategies most significant change and other emerging methods preferred;
- Drove operational improvements, which resulted in savings and improved profit margins
- Resolved multiple problems, improved operations, and provided exceptional client support
- Worked with challenged customers to understand their needs and provide ultimate service
- Consistently developed the team communications and information for management meetings
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Consistently maintained an excellent attendance record, always arriving to work on time
- Consistently managed quality assurance programs, including onsite evaluations, internal audits, and customer surveys
- Devoted particular emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately.
Lead Coordinator
Microsoft
- Support
- P.R.M.'s Afghan Refugee Admissions Program by monitoring Reception and Placement (R&P) activities provided by Resettlement Agencies and their local affiliates throughout the United
- States
- Assesses data and information gathered in preparation, during, and after a monitoring visit relative to monitoring requirements, conducts interviews of locally employed affiliate staff and recently arrived refugees, and reviews case files to assess program compliance with P.R.M's required objectives
- I assisted in consistently conducting onsite out-briefs with programs monitored to ensure an understanding of findings and standard recommendations for follow-up
- Responsible for drafting written summaries and reports of all activities undertaken during monitoring trips while meeting scheduled deadlines at every step of the monitoring process to ensure timely delivery of P.R.M
- Feedback to the respective agencies monitored
- Conduct regular metrics response progress and gaps analysis reviews, visualize under the implementation strategies
- Responsible for developing report analysis findings for management in decision-making and responsible for resource mobilization, advocacy, and budget management
- Managing teams building relationships, proficient in staff scheduling, and possessed excellent, /Excel, including other Software skills, including any other assigned task
- Shield T3
- HR Support, Overseeing Phlebotomists and onsite staff at COVID testing sites at schools throughout Washington D.C
- This position reports to the Project Manager
- As a Lead Coordinator, I am responsible for auditing site staff and ensuring proper C.D.C
- Guidelines and that H.R
- Support's best practices are always followed
- Daily support the collaboration, adaptation, and learning (C.L.A.) activities of Public and Chartered schools throughout the District of Columbia, supervising sub-specialties implementation, including
- COVID assessments and monitoring
- In addition, as Lead Coordinator, I am responsible for conducting onsite training of new staff members, scheduling staff to work at sites, and arranging staff lunches so as not to interrupt operations
- Implement alcohol and addiction counseling for the student population
- The Lead Coordinator will ensure all sites are adequately equipped with P.P.E
- And other equipment necessary for site operations
- Managing teams building relationships, proficient in staff scheduling, and possessed excellent, /Excel, including other Software skills.
Education
Master's Degree - Emergency Management
The University of Maryland - the University of Maryland Global
01.2023
Master of Arts - International Relations, Conflict
American Military University
01.2019
Graduate - International Relations
Nations & John Hopkins University
01.2013
UNA - International Affairs
United Nations Greater Washington Chapter
John Hopkins01.2013
Bachelor of Arts - Mass Communication & Sociology
University of Liberia
01.2008
Graduate Certificate Homeland Security -
American Military University
Communication for Education, Certificate Retail and Marketing strategy, Certificate Communication Skills Certificate National Mass Literacy Program, Trainer Certificate -
Diploma - Secretarial/Administrative Sciences
Volunteer Ambassador UNA
Skills
- Community Outreach
- Performance Tracking
- Verbal and Written Communication
- Family Education Programs
- Program Development
- Interdisciplinary Collaboration
- Relationship Building
- Case Needs Assessment
- Documentation and Reporting
- Resource Identification
- Conflict Resolution
- Crisis Intervention
- Records Management
- Client Advocacy
- Annual Case Reviews
- Case Planning
- Case Management Tracking
- Stakeholder Collaboration
- Decision Making
- Quality Assurance Controls
- Progress Evaluations Understanding
- Social Work
- Positive Attitude
- MS Office
- Calm Under Pressure
- Organization and Multitasking
- Cross-Functional Collaboration
- Problem-Solving
- Native/ Bilingual
- French
- Limited
- Mende
- Professional
- Creole
- Krio
- Via
- Interdisciplinary collaboration
- Needs assessment
- Documentation proficiency
- Progress evaluations
- Staff Management
- Staff education and training
- Shared governance
- Case management
- Proficient in [Software]
- Written and verbal communication
- Client needs assessments
- Interviewing skills
Affiliations
UNA-NCA Greater Washington DC Chapter - Volunteer Ambassador Maryland
Law Enforcement Association (MLEO) – Member Liberian Association of Maryland - Public
Affairs Officer Veteran Affairs, Washington DC - Volunteer, Association of Liberian Journalists
in America (ALJA).
Accomplishments
- The Role of Electronic Media in Promoting Education
- Additional Information:
- Volunteer of the Year, Outstanding Literacy Trainer, Microsoft Office suite, PowerPoint, Excel
- Windows 2000/XP and Internet Explorer Lotus Notes/ Microsoft Office suite, Outlook, Access
- PowerPoint
- Disaster Relief Media Training United Nations Security in the Field (ASITF)
- Collaborated with team of fifty in the development of USRAP-USAID Afghan and Ukrainian Refugees.
- Achieved Rehabilitation, Resettlement by completing Refugee case management with accuracy and efficiency.
Certification
United Nations Security in the Field Training (BSITF 11)
Maryland Board of Nursing, Medication Technician
C.P.R. Certification
First Aid Certification
Certification – Maryland Police/Correctional Training Commission
United Nations Mission in Liberia
Basic Security in the Field-Staff Safety, Health, and Welfare Certificate
Training of Trainers to Facilitated Media Training, Certificate
Promoting Good Governance through Effective Student Leadership Certificate
World Conference on Religion and Peace, Conflict Leadership Certificate
Languages
- English
- French
- Mende
- Creole
- Pidgin
- Vai
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos
Timeline
Case Manager
Montgomery County Coalition For The Homeless, MCCH, Shelter
06.2022 - Current
Refugee Case Manager
Adecco Group The R&P
02.2022 - 04.2022
Volunteer Weekend-Project Coordinator
Rebuilding Together Montgomery County-AmeriCorps
01.2022 - 12.2022
Program Manager
International Organization For Migration, Case Management
11.2021 - 05.2022
Team Lead Coordinator
CODVID
01.2021 - 12.2021
Disaster Recovery Specialist
Office Of Disaster
02.2020 - 11.2021
ELECTION TRAINING SPECIALIST
State of Maryland Board of Elections
11.2019 - 02.2020
ELECTION TRAINING SPECIALIST
State of Maryland Board of Elections
03.2018 - 01.2019
FIELD PROGRAM REPRESENTATIVE
Department of
12.2017 - 09.2018
PROGRAM/DISASTER SURVIVOR SPECIALIST
APPLICANT, DC, District Of Columbia
11.2017 - 03.2019
Program Trainer
Montgomery County Board Of Elections
04.2016 - 11.2016
CORRECTIONAL PROGRAM SPECIALIST
State Of Maryland Public Safety & Correctional Services
11.2008 - 08.2015
Public
United Nations Missions
04.2004 - 02.2006
Program
Ministry Of Education
02.1998 - 03.2003
Media Monitoring & Development Officer
DDRR
Lead Coordinator
Microsoft
Master's Degree - Emergency Management
The University of Maryland - the University of Maryland Global
Master of Arts - International Relations, Conflict
American Military University
Graduate - International Relations
Nations & John Hopkins University
UNA - International Affairs
United Nations Greater Washington Chapter
Bachelor of Arts - Mass Communication & Sociology
University of Liberia
Graduate Certificate Homeland Security -
American Military University
Communication for Education, Certificate Retail and Marketing strategy, Certificate Communication Skills Certificate National Mass Literacy Program, Trainer Certificate -
Diploma - Secretarial/Administrative Sciences
Volunteer Ambassador UNA
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